Community Manager

Cella; Toronto; Hybrid; CAD 50,000 - 70,000; Full time

Job summary

A leading marketing firm in Canada is seeking a Community Manager to enhance its online community engagement through social media. This 12-month contract, with potential for full-time conversion, involves managing content, engaging audiences, and analyzing metrics. Ideal candidates should have 2–3 years of experience in community management, strong copywriting skills, and proficiency in social media tools like Hootsuite and Sprinklr. The position is hybrid, allowing for both in-office and remote work.

Qualifications

• 2–3 years of experience in community management or social media.
• Proven track record of building engaging online communities.
• Ability to adapt messaging for various platforms.

Responsibilities

• Publish and manage content across social media channels.
• Monitor and respond to comments and messages promptly.
• Develop relationships with followers and influencers.

Skills

Community management

Social media engagement

Copywriting

Analytical skills

Interpersonal skills

Tools

Hootsuite

Sprinklr

Job description

We are seeking a proactive and personable Community Manager to join our client's marketing team. In this role, you will be instrumental in building a vibrant online community by responding to customers in a distinct brand voice and proactively engaging with relevant social feeds. The ideal candidate is a creative thinker with a passion for fostering meaningful connections and driving audience growth across social platforms.

This is a 12-month contract with a high potential for extension or conversion to a full-time position. The role requires working 37.5 hours per week on a hybrid basis (2 to 3 days in-office) at our client's location at Financial District in Toronto.

Description

As an Entry Marketing Manager focusing on Community Management, you will support the planning, development, and execution of marketing strategies that advance business objectives. You will collaborate across product, growth, operations, and analytics teams to create communications that address real human needs. Your primary focus will be to act as the "voice" of the brand, ensuring that every interaction on social media fosters a positive and engaging environment for clients.

Responsibilities

• Content Posting: Publish, schedule, and manage content across all relevant social media channels to maximize reach and ensure consistency with brand objectives.
• Audience Engagement: Actively monitor and respond to comments and messages promptly and professionally to foster a positive community atmosphere.
• Community Building: Develop relationships with followers and influencers while encouraging user-generated content and brand participation.
• Strategy & Analysis: Analyze engagement metrics to identify expansion opportunities and collaborate with the team to optimize outreach.
• Copywriting: Write compelling, authentic, and platform-specific copy for social media posts and stories while maintaining a consistent brand tone.
• Collaboration: Work daily with Senior Social Media Managers and other marketing directors within a dynamic team of five.

Requirements

Must-Have Skills and Qualifications:

• 2–3 years of experience in community management, social media, or a related field.
• Proven track record of building and engaging online communities.
• Strong Copywriting: Ability to adapt messaging for various platforms and audience segments.
• Platform Proficiency: Experience with social media management tools and analytics platforms, specifically Hootsuite and Sprinklr.
• Analytical Skills: Ability to analyze engagement data and adjust strategies accordingly.
• Communication: Excellent interpersonal skills with an empathetic and proactive approach to problem-solving.

Nice-to-Have Skills and Qualifications

• Experience with content strategy and "big-picture" content marketing thinking.
• Previous experience working within an agency environment.
• Bilingualism: Proficiency in French and an understanding of the Quebec market.

Ready to make an impact?

If you are a resourceful community builder looking to shape the digital conversation for a leading brand, we encourage you to apply today! Please submit your resume detailing your relevant experience in social media engagement and platform management.

Note: This posting is for existing and upcoming vacancies.

Cella by Randstad Digital uses artificial intelligence to help our recruiters screen, assess and select qualified talent for this role and others within our database. Although Cella by Randstad Digital uses A.I. as a tool, candidate selection and hiring decisions are made by our employees.