Community Manager

AXIATA DIGITAL ADVERTISING SDN BHD; Toronto; Hybrid; CAD 65,000 - 75,000; Full time

Benefits offered by this job

Mental health benefits

Hybrid work environment

No client meeting Mondays

Growth and training opportunities

DEI committee access

Job summary

Rethink is hiring a Community Manager to oversee daily publishing, listening, and frontline engagement in English. The role emphasizes crafting brand-consistent, witty responses, managing crisis escalation, and building strong relationships with online communities. Hybrid work is offered in a dynamic agency setting, with growth opportunities and a commitment to inclusive culture.

Location at 720 King St. West, Toronto, ON, with a salary range of $65K–$75K per year.

Qualifications

• 2-4 years of experience managing social communities for major brands.
• Strong written communication skills with quick, witty conversational instincts.

Responsibilities

• Manage daily outbound and inbound engagement across social media platforms.
• Craft tone-governed, creative responses adhering to brand guidelines and quality standards.
• Flag and escalate potential issues quickly following risk management protocols.
• Spot trending topics and build warm relationships with community and advocates online.
• Collaborate with Account Director and Social Strategist to inform content calendars.
• Maintain response banks, FAQ logs and publishing calendars.

Skills

Social media management

Written communication

Job description

At Rethink, our promise to you is that you will do the best work of your career. In order to do that, we’ll create and promote an environment where people are happy, inspired and empowered. We back that promise by committing to remain an independent creative agency. So if you’re ready to do the best work of your career while having fun, then read on.

We are always looking for high-energy, ambitious, and genuine people to join Rethink. Rethinkers are people who are interested and interesting, relentless, responsible, and respectful. They're the kind of people you would want to hang out with and be inspired by.

Rethinkers don’t settle – we have a visceral discomfort with the status quo – as a result we’re constantly challenging, learning, growing and enthusiastically ambitious to make things better.

The Community Manager is responsible for daily publishing, active listening, and front-line community engagement across all brand handles in English.

The Opportunity

Community Engagement & Escalation

• Manage daily outbound and inbound engagement across social media platforms.
• Craft tone-governed, creative responses adhering to brand guidelines and Rethink quality standards.
• Flag and escalation potential issues quickly following established risk management protocols.

Real-Time Moment Spotting

• Flag trending topics, viral comments, and user-generated content.
• Build warm, authentic relationships with community and advocates online.

Foster Strong Collaboration

• Work closely with Account Director and Social Strategist to inform content calendars based on community feedback.
• Maintain response banks, FAQ logs, and publishing calendars.

What you’ll bring:

• 2-4 years of experience managing social communities for major brands.
• Strong written communication skills with quick, witty conversational instincts.

The Benefits

• Competitive compensation and benefits, including added mental health benefits
• Variety of employee perks
• Great work culture
• No client meeting Mondays
• Hybrid work environment
• Access to Rethink’s national DE&I committee and working groups
• Growth and training opportunities

Location: 720 King St. West, Toronto, ON Vacancy status: This posting is for an existing vacancy Salary: $65K - $75K per year, pending experience, skills, scope of responsibility, internal equity, and business needs.

Rethink is committed to creating and maintaining an inclusive, equitable and accessible workplace. We welcome and encourage applications from all intersections. Accommodations are available, upon request, to all selected candidates during any stage of the recruitment process.