Creative Operations Manager (14 Month Contract)

AXIATA DIGITAL ADVERTISING SDN BHD; Vancouver; Hybrid; CAD 50,000 - 68,000; Full time

Benefits offered by this job

Hybrid work environment

No client meeting Mondays

Great work culture

Access to DE&I committee and working-g

Growth and training opportunities

Variety of employee perks

Job summary

Rethink is seeking a Creative Operations Manager on a 14-month mat-leave contract in Vancouver, BC. You will partner with senior agency leads to keep the department running smoothly, manage calendars, resources and cross-functional workflows.

You will join a high-energy team with opportunities for growth in a creative agency. The role offers a hybrid work environment, a salary range CAD 50k–68k per year, and a 14-month mat-leave contract starting soon.

Qualifications

• 2+ years of admin, customer service or executive support experience; creative agency preferred.
• Handle sensitive information with discretion and confidentiality.
• Resourceful problem solving and strong organizational/communication skills.

Responsibilities

• Manage complex calendars and prioritize meetings.
• Maintain professionalism and discretion in handling tasks.
• Support Creative Operations Director with capacity planning.
• Reinforce workflows across departments; flag timeline inconsistencies.
• Schedule internal and external meetings, travel and reservations.
• Coordinate office workshops and cross-department sessions.
• Track project deadlines and follow up on action items.
• Assist with vacation coverage and approvals; handle ad hoc requests.

Skills

Admin experience

Discretion with sensitive information

Organizational skills

Communication skills

Entrepreneurial spirit

Proactive problem solving

Job description

At Rethink, our promise to you is that you will do the best work of your career. In order to do that, we’ll create and promote an environment where people are happy, inspired and empowered. We back that promise by committing to remain an independent creative agency. So if you’re ready to do the best work of your career while having fun, then read on.

Rethink is looking for people who are high-energy, ambitious and genuine. Rethinkers are people who are interested and interesting, relentless, responsible and respectful. They’re people you would want to hang out with and be inspired by. Rethinks don’t settle – we have a visceral discomfort with the status quo – as a result we’re constantly challenging, learning, growing and enthusiastically ambitious to make things better.

As Creative Operations Manager (contract), you will partner directly with our senior agency leads and Creative Operations Director to keep the department running smoothly.

The Opportunity

• Manage complex calendars, proactively resolve conflicts and prioritize meetings.
• Maintain a high level of professionalism and discretion when handling all tasks.
• Support the Creative Operations Director with team allocations and weekly capacity planning alongside Account teams.
• Continuously reinforce operational workflows across departments. Flag timeline inconsistencies and cross-reference active schedules against ideal project benchmarks to ensure optimal resourcing.
• Schedule and organize internal and external meeting requests, including presentations, travel, appointments and reservations.
• Coordinate office workshops and cross-departmental off-site sessions.
• Track project deadlines and follow up on outstanding action items from leadership meetings.
• Helping lead vacation coverage & approvals.
• Handle ad hoc requests and special projects.

What you’ll bring:

• 2+ years of admin, customer service or executive support experience, bonus if within a creative agency
• Handle sensitive information with discretion and confidentiality
• Resourceful problem solving and critical thinking skills
• Strong organization and communication skills
• A "can-do" attitude – no ask is too big or too small for you
• An entrepreneurial spirit – you take ownership of your work and bring fresh thinking to the table
• A proactive approach – you can see the destination, and you know how to build the path there

The Benefits

• Variety of employee perks
• Great work culture
• No client meeting Mondays
• Hybrid work environment
• Access to Rethink’s national DE&I committee and working groups
• Growth and training opportunities

The interviewing process at Rethink:

1. Screen with the Talent Acquisition
2. First round Interview with Hiring Manager
3. Second round interview with team mates
4. Final round interview with Executive Creative Director
5. References
6. Offer

Office Location: 15 West 5th Avenue Vancouver, BC Salary: $50K-$68K per year, pending experience Duration: 14 month mat-leave contract Target Start: November

We truly appreciate everyone’s interest but only those selected for an interview will be contacted.

Rethink is committed to creating and maintaining an inclusive, equitable and accessible workplace. We welcome and encourage applications from all intersections. Accommodations are available, upon request, to all selected candidates during any stage of the recruitment process.