Community Liaison

YMCA of Southwestern New Brunswick; Saint John; On-site; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Professional Development

YMCA membership: individual and family

Flexible hours

Pension plan

Paid Vacation and Wellness Days

Complimentary uniform

Job summary

The YMCA of Southwestern New Brunswick hires a Community Liaison to support newcomers through individualized coaching, employment readiness, and employer engagement as part of the Newcomer Connections team in Saint John and surrounding communities.

You will collaborate with settlement staff and partners to deliver workshops, maintain client records, monitor outcomes, and promote inclusive, client-centered service that opens pathways to meaningful employment.

Qualifications

• Bachelor's degree or college diploma in employment coaching, career development, or related field is required.
• Minimum 2 years of work experience in a cross-cultural environment.

Responsibilities

• Provide individualized employment support to newcomers through coaching and follow-up sessions.
• Develop employment action plans aligned with clients' skills and goals.
• Assist with resumes, cover letters, interview prep, and job search strategies.
• Facilitate employment and orientation workshops to enhance readiness.
• Maintain client caseloads and accurate records in databases.

Education

Bachelor's degree or college diploma in employment coaching/career development, or related fields

Tools

MS Office

Job description

The YMCA of Southwestern New Brunswick is committed to strengthening our communities by responding to critical needs across the region, including population growth and change, health and well-being, youth retention, poverty, and the successful settlement and inclusion of newcomers. At the Y, we believe everyone deserves the opportunity to feel welcomed, connected, and supported. We are committed to creating an inclusive community where each person is valued for the unique perspectives, experiences, and contributions they bring.

Across 20 locations in Saint John and surrounding communities, the Y offers a diverse range of programs and services supported by approximately 475 employees and 500 volunteers. Through our Newcomer Community Connections team, we help newcomers build connections, access supports, navigate their new communities, and create a sense of belonging as they establish their lives in Southwestern New Brunswick. If you don’t have a Y story yet, now is your opportunity to get involved and discover what the power of belonging can do for you, your career, and your community.

Position Overview

The Community Liaison is responsible for developing, delivering. and ongoing collaboration with key community partners in connection with the YMCA Newcomer Connections department. This position supports newcomers in achieving their employment goals through individualized coaching, employment readiness support, employer engagement, community partnerships, referrals, and case management while contributing to positive employment and settlement outcomes.

CORE RESPONSIBILITIES

• Provide individualized employment support to newcomers through coaching, guidance, and follow-up sessions.
• Assist clients in developing employment action plans that align with their skills, experience, and career goals.
• Support clients with job search preparation, including resumes, cover letters, interview preparation, and job search strategies.
• Facilitate employment and orientation workshops that enhance employability and workplace readiness.
• Manage client caseloads and maintain ongoing case management to support successful employment outcomes.
• Conduct referrals to internal and external programs and services that support employment, training, and career development goals.
• Develop and maintain relationships with employers and community partners to create opportunities for newcomer employment and workforce integration.
• Provide labour market information and career pathway guidance, including support with credential recognition and licensing processes.
• Collaborate with settlement and employment team members to ensure coordinated client support and service delivery.
• Maintain accurate client records, service notes, and program data in organizational databases and reporting systems.
• Monitor, track, and report on client outcomes and program performance metrics as required.
• Participate in outreach activities, community events, and employer engagement initiatives that promote newcomer employment and community integration.

EXPECTED RESPONSIBILITIES

• Builds positive interaction both internally and externally to achieve work-related goals;
• Models appropriate behaviors in line with the YMCA of of Southwestern New Brunswick's mission, vision and values; establishes rapport and maintains effective relationship building behavior with staff, volunteers and members;
• Understands and integrates the value of philanthropy and volunteerism and imparts this knowledge and beliefs upon staff, volunteers and members;
• Self-manages personal professional development.

SKILLS AND QUALIFICATIONS

• A bachelor's degree or college diploma in employment coaching, career development, or any related fields such as psychology, social services or education, HR recruitment, etc., is required.
• A minimum of 2 years of work experience in a cross-cultural environment
• Heightened sensitivity to the needs of our newcomer clients
• Exceptional oral and written communication skill
• Exceptional organizational and interpersonal skills
• In-depth knowledge of and advanced user status of MS Office products
• Adaptability and willingness to take on new challenges
• Confident presentation skills
• Approachable and possessing a client-centric solid attitude
• Heightened sensitivity to the needs of our newcomer clients, especially youth
• Ability and willingness to maintain flexible work hours
• Must be fluent in the English language; proficiency in other languages is a great asset

COMPETENCIES REQUIRED

• Commitment to Organization Vision and Values: Demonstrates and promotes a personal understanding of and appreciation for the mission, vision, strategic outcomes and values
• Communication: Communicates in a clear, professional, and timely manner and supports information sharing and goal achievement
• Integrity: Demonstrates responsible behaviour at all times and maintains high ethical standards
• Planning and Organizing: Establishes a clearly defined and effective course of action for self and others to accomplish short and long-term work goals
• Professionalism: Demonstrates by example, the dress and demeanour of a professional in a Canadian setting
• Relationship Building and Collaboration: Builds positive interaction both internally and externally to achieve work related goals
• Sensitivity: Ability to develop an appreciation for the challenges of our clientele and display needed patience and resourcefulness

Working Conditions

• As a full-time YMCA of Southwestern New Brunswick staff person. Your hours of work and location may be adjusted due to programming needs. There is no guarantee of the number of hours worked within a work week.
• The YMCA of Southwestern New Brunswick has a Joint Health and Safety Committee which meets monthly to discuss health and safety within the workplace. Questions or concerns about your workplace must be brought forward to committee members.
• In this role, you will be required to work in an environment which is often busy with high levels of noise.
• As a YMCA of Southwestern New Brunswick staff person, you are responsible for your travel to and from work.
• You are responsible for the member/client’s safety daily. You will be required to perform first aid and CPR when and if necessary and you are certified to do so.
• You will be responsible for following and abiding by YMCA Service that Shine Standards, ensuring a clean and well-maintained center is required by all staff persons.

What We Offer

• Professional Development: Ongoing training and skill-building opportunities.

• Perks: YMCA individual membership and Family membership taxable benefit, flexible hours
• Supportive Environment: Work with a team that values growth and career progression.
• Paid Vacation and Wellness Days.
• Benefits: Eligibility to enroll in the YMCA’s benefits and pension plan.
• Complimentary uniform

Equal Opportunity Commitment

We value the unique perspectives and contributions of each individual and are committed to building an inclusive, diverse workforce.

Duty to Accommodate

The YMCA is committed to creating inclusive and accessible environments for all. If you require an accommodation at any stage of the application or employment process, we encourage you to let us know so we can ensure equitable opportunities for all.