Rental & Guest Experience Representative

YMCA of Southwestern New Brunswick; Saint John; On-site; CAD 32,000 - 42,000; Full time

Benefits offered by this job

Professional development

Wellness days

Uniform allowance

Benefits & pension

Competitive compensation

Job summary

The YMCA of Southwestern New Brunswick is seeking a Rental & Guest Experience Representative at their Saint John facility. You will be the first point of contact for customers, members and visitors, delivering high-quality experiences and information on programs, rentals and services.

Responsibilities include setting up rentals, greeting guests, processing bookings and payments, and assisting with member inquiries while upholding YMCA values and service standards.

Qualifications

• Previous sales or customer service experience is an asset.
• Excellent written and oral communication skills.
• Computer experience working with Microsoft Applications.
• Strong work ethic and excellent organizational skills.
• Ability to work a flexible schedule, including evenings and weekends.
• First Aid/CPR certification, or willingness to obtain.
• Employment is contingent on having a clean Criminal Record Check.

Responsibilities

• Set up for rentals, including multi-purpose room (tables & chairs), birthdays including kinder mats & equipment, soccer nets, and more.
• Lead efficient field transitions between user groups and sport configurations, ensuring timely setup changes including soccer net relocation and curtain adjustments.
• Greet, converse, and provide exceptional Y experiences to members and visitors.
• Understand all programs and services the YMCA of Southwestern New Brunswick offers.
• Build relationships with members and participants to engage and connect them to the Y’s program and services.
• Ensure all members adhere to the Member Etiquette and the Y’s Values.
• Ensure adherence to the Y Way and abide by YMCA’s Service that Shines Standards, ensuring a clean and well-maintained centre in daily interactions with visitors or members.
• Create bookings for rentals and take payments for bookings/rentals within prescribed processes.
• Assist in completing administrative and communication tasks as directed by the Supervisor of Membership and Manager of the Field House.
• Assist with rental tasks including adding and adjusting rental permits.
• Track attendant. Control track, field, and court operations. This includes, helping with field changes from sport to sport, operating net system, and moving soccer nets.
• Controlling the signing in and out of equipment for members.
• Ensure the track is safe for members and track pass users to run or walk, keep people of the track with equipment and make sure people are using the correct lanes.

Skills

Customer service

Communication skills

Organizational skills

Flexibility

First Aid/CPR certification

Tools

Microsoft Office

Job description

Rental & Guest Experience Representative

Majors Brook Dr, Saint John, NB, Canada

Job Description

Posted Wednesday, August 19, 2026 at 2:00 a.m.

The YMCA of Southwestern New Brunswick is working hard to address the critical issues facing the region; the health crisis, population decline, youth outmigration and child poverty. At the Y, we strive to build a diverse and inclusive community where each person is valued for their unique perspectives and contributions.

The Y offers a diverse set of programs at 19 locations in the city and surrounding municipalities. We are a community of 450 employees and 500 volunteers. If you don’t have a Y story yet – now is your opportunity to get involved. We invite you to see what the power of belonging can do for you, your career and your community.

THE OPPORTUNITY

As a Rental & Guest Experience Representative, you will be the first point of contact for customers, user groups, members and visitors. You will deliver high-quality experiences to customers, members, and visitors by being an information source about the programs and services, including rentals the Irving Oil Field House offers.

RESPONSINILITIES

• Set up for rentals, including multi-purpose room (tables & chairs), birthdays including kinder mats & equipment, soccer nets, and more.
• Lead efficient field transitions between user groups and sport configurations, ensuring timely setup changes including soccer net relocation and curtain adjustments.
• Greet, converse, and provide exceptional Y experiences to members and visitors.
• Understand all programs and services the YMCA of Southwestern New Brunswick offers.
• Build relationships with members and participants to engage and connect them to the Y’s program and services.
• Ensure all members adhere to the Member Etiquette and the Y’s Values.
• Ensure adherence to the Y Way and abide by YMCA’s Service that Shines Standards, ensuring a clean and well-maintained centre in daily interactions with visitors or members. Including supporting them through membership applications, program registrations, processing payments, member orientations, facility tours, answering incoming calls, emails, and questions, resolving member concerns.
• Create bookings for rentals and take payments for bookings/rentals within prescribed processes.
• Assist in completing administrative and communication tasks as directed by the Supervisor of Membership and Manager of the Field House.
• Assist with rental tasks including adding and adjusting rental permits.
• Track attendant. Control track, field, and court operations. This includes, helping with field changes from sport to sport, operating net system, and moving soccer nets.
• Controlling the signing in and out of equipment for members.
• Ensure the track is safe for members and track pass users to run or walk, keep people of the track with equipment and make sure people are using the correct lanes.

SKILLS AND QUALIFICATIONS

• Previous sales or customer service experience is an asset.
• Excellent written and oral communication skills.
• Computer experience working with Microsoft Applications.
• Strong work ethic and excellent organizational skills.
• Ability to work a flexible schedule, including evenings and weekends.
• First Aid/CPR certification, or willingness to obtain.
• Employment is contingent on having a clean Criminal Record Check.

WHAT WE OFFER

• Professional Development: Ongoing training and skill-building opportunities.
• Supportive Environment: Work with a team that values growth and career progression.
• Paid Wellness Days and uniform allowance.
• Benefits: Eligibility to enroll in the YMCA’s benefits and pension plan.
• Competitive Compensation

EQUAL OPPORTUNITY COMMITMENT

We value the unique perspectives and contributions of each individual and are committed to building an inclusive, diverse workforce.

DUTY TO ACCOMMODATE

The YMCA is committed to creating inclusive and accessible environments for all.