Community Brand Ambassador & Tech Trainer

Lex; Brampton; On-site; CAD 50,000 - 68,000; Full time

Benefits offered by this job

Medical and dental coverage

Employee stock programs

Tuition reimbursement

Relocation (eligible)

Job summary

Apple in Canada is seeking a Community Specialist to drive outstanding customer experiences across partner stores through direct sales, product demonstrations, and scheduled trainings.

You will build relationships with store staff and customers, deliver engaging product education, and ensure Apple merchandising standards are upheld. This full-time role requires 1–2 years of related experience, a passion for technology, and excellent communication skills.

Qualifications

• Typically requires a minimum of 1–2 years of related experience.
• Passion for helping customers and partners understand how Apple technology can enrich lives.
• Curiosity for continuous learning and eagerness to share knowledge with others.
• Outstanding customer focus.
• Excellent communication skills.
• Ability to educate, inspire, and influence others.
• Solid relationship building skills with the ability to become a trusted business partner at multiple points of sale.

Responsibilities

• Represent Apple within multiple partner stores and help customers develop relationships with our brand.
• Sell directly to customers, work closely with partners, and create new owners of our products.
• Provide an amazing customer experience by showcasing our products, accessories, and services.
• Proactively seek opportunities to expand awareness for new and existing customers.
• Leverage your curiosity for technology and stay up to date on initiatives impacting the customer journey.
• Ensure that all Apple fixtures, product exposures, and merchandising elements are up to date and maintained according to Apple's standards.
• Align with leader on weekly partner visits.
• Provide daily care and inspection of multiple points of sale according to guidelines and escalates issues for timely and effective resolution.
• Educate partners and customers by offering small in-store trainings, delivering demos, sharing the latest sales promotions, and encouraging adoption of the Apple platform.
• Distill key themes, nuances, and insights from your store visits and share feedback with other Apple teams.

Skills

Customer focus

Communication

Education/influence

Relationship building

Curiosity/learning

Sales orientation

Job description

Apple in Canada is seeking a Community Specialist to drive outstanding customer experiences across partner stores through direct sales, product demonstrations, and scheduled trainings.

You will build relationships with store staff and customers, deliver engaging product education, and ensure Apple merchandising standards are upheld. This full-time role requires 1–2 years of related experience, a passion for technology, and excellent communication skills.