Community Specialist, Channel Retail (Fixed-Term)

Apple; Red Deer; On-site; CAD 32,000 - 50,000; Full time

Job summary

Apple is seeking a Community Specialist to travel among partner stores within your community, delivering engaging demonstrations and training to customers and staff. You will be a brand ambassador, ensuring merchandising and brand standards are up to date while building strong relationships with multiple resale partners.

You will work ~40 hours weekly with a 12-month fixed term, typically Wednesday through Sunday, with scheduling flexibility and your own reliable transportation.

Qualifications

• Typically requires a minimum of 1-2 years of related experience.
• Passion for helping customers and partners understand how Apple technology can enrich lives.
• Curiosity for continuous learning and eagerness to share knowledge with others.
• Outstanding customer focus and excellent communication skills.

Responsibilities

• Represent Apple within partner stores and help customers develop relationships with our brand.
• Sell directly to customers, work closely with partners, and create new owners of our products.
• Provide an amazing customer experience by showcasing our products, accessories, and services.
• Proactively seek opportunities to expand awareness for new and existing customers.
• Educate partners and customers with in-store trainings and demos.

Skills

Customer focus

Communication skills

Educate, inspire, and influence

Relationship building

Curiosity and continuous learning

Job description

Summary

Imagine what you could do here. The people here at Apple don’t just create products — they create the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.

As a Community Specialist, you will demonstrate your passion for Apple, sales, and growing relationships with multiple partner resellers. You will create excitement and build knowledge around Apple through training and demonstrations, by traveling to different stores within your community to deliver outstanding customer experiences. You will be a brand ambassador responsible for influencing every aspect of the Apple experience including merchandising and brand standards.

In this position, you will work 40 hours per week with occasional overtime and your work schedule will typically run Wednesday through Sunday, however we do require flexibility as this will change based on business needs. You will be required to provide your own reliable and efficient transportation.

This is a fixed-term role with a duration of approximately 12 months.

Responsibilities

• Represent Apple within multiple partner stores and help customers develop relationships with our brand.
• Sell directly to customers, work closely with partners, and create new owners of our products. Your success will be measured on your ability to drive influence even when you are not in the store.
• Provide an amazing customer experience by showcasing our products, accessories, and services.
• Proactively seek opportunities to expand awareness for new and existing customers.
• Leverage your curiosity for technology and stay up to date on initiatives impacting the customer journey.
• Ensure that all Apple fixtures, product exposures, and merchandising elements are up to date and maintained according to Apple's standards.
• Align with leader on weekly partner visits.
• Provide daily care and inspection of multiple points of sale according to guidelines and elevate issues for timely and effective resolution.
• Educate partners and customers by offering small in-store trainings, delivering demos, sharing the latest sales promotions, and encouraging adoption of the Apple platform.
• Distill key themes, nuances, and insights from your store visits and share feedback with other Apple teams.

Minimum Qualifications

• Typically requires a minimum of 1-2 years of related experience
• Passion for helping customers and partners understand how Apple technology can enrich lives
• Curiosity for continuous learning and eagerness to share knowledge with others
• Outstanding customer focus
• Excellent communication skills
• Ability to educate, inspire, and influence others
• Solid relationship building skills with the ability to become a trusted business partner at multiple points of sale

Preferred Qualifications

• High level of integrity, trust, and accountability
• Strong self motivation and ability to work independently in a fast-paced, constantly changing environment
• Effective time management including ability to multi-task, organize, and prioritize tasks
• Ambition for driving sales results and recommending Apple solutions is desirable
• Background in direct sales or solution-based selling is a plus

Equal Opportunity Statement

Apple is an equal opportunity employer that is committed to inclusion and diversity. Apple provides reasonable accommodations to applicants with disabilities. Apple is a drug-free workplace.

At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here — in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.

Learn about accessibility in Apple’s workplace.

Role Number: 200671393-3056