Community Specialist - Channel Retail

Apple; Brampton; On-site; CAD 42,000 - 58,000; Full time

Job summary

Apple seeks a Community Specialist to travel to stores within your community, training staff and demonstrating Apple products to build strong relationships with partner resellers and customers.

You will help deliver the Apple experience, merchandise, and brand standards while educating customers and partners, with a focus on driving engagement and sales.

Qualifications

• Typically requires 1–2 years of related experience.
• Strong customer focus and communication skills.
• Ability to educate, inspire and influence others.

Responsibilities

• Represent Apple in partner stores and nurture customer relationships.
• Sell directly to customers and promote Apple products and services.
• Deliver outstanding customer experiences with Apple demonstrations.
• Seek opportunities to raise awareness for Apple solutions.
• Stay updated on initiatives affecting the customer journey.
• Maintain Apple fixtures and merchandising per standards.
• Align with leaders on weekly partner visits.
• Provide care and escalate issues promptly.
• Educate partners and customers through in-store trainings.
• Share insights from store visits with Apple teams.

Skills

Customer focus

Communication

Relationship building

Education/inspiration

Influence

Learning mindset

Job description

As a Community Specialist at Apple, you will demonstrate your passion for Apple, sales, and growing relationships with multiple partner resellers. You will create excitement and build knowledge around Apple through training and demonstrations, by traveling to different stores within your community to deliver outstanding customer experiences. You will be a brand ambassador responsible for influencing every aspect of the Apple experience including merchandising and brand standards.

This position requires 40 hours per week with occasional overtime. The typical work schedule runs Wednesday through Sunday, with flexibility required based on business needs. Reliable personal transportation is required.

Responsibilities

• Represent Apple within multiple partner stores and help customers develop relationships with the brand
• Sell directly to customers, work closely with partners, and create new owners of Apple products
• Provide an outstanding customer experience by showcasing Apple products, accessories, and services
• Proactively seek opportunities to expand awareness for new and existing customers
• Stay up to date on initiatives impacting the customer journey
• Ensure all Apple fixtures, product exposures, and merchandising elements are maintained according to Apple's standards
• Align with leader on weekly partner visits
• Provide daily care and inspection of multiple points of sale and **escalate issues for timely resolution**
• Educate partners and customers through in-store trainings, demos, sales promotions, and Apple platform adoption
• Distill key themes and insights from store visits and share feedback with Apple teams

Minimum Qualifications

• Typically requires a minimum of 1-2 years of related experience
• Passion for helping customers and partners understand how Apple technology can enrich lives
• Curiosity for continuous learning and eagerness to share knowledge
• Outstanding customer focus
• Excellent communication skills
• Ability to educate, inspire, and influence others
• Solid relationship building skills with the ability to become a trusted business partner at multiple points of sale

Preferred Qualifications

• High level of integrity, trust, and accountability
• Strong self-motivation and ability to work independently in a fast-paced environment
• Effective time management including ability to multi-task, organize, and prioritize
• Ambition for driving sales results and recommending Apple solutions
• Background in direct sales or solution-based selling is a plus

1-2 years of related experience; excellent communication skills; passion for Apple technology; strong relationship-building skills; reliable personal transportation required