Commercial Lines Admin Pro | EPIC & Client Support

HUB International; Leamington; Hybrid; CAD 42,000 - 45,000; Full time

Job summary

HUB International in Leamington, ON, is seeking an Account Assistant to support the account management workflow. The role emphasizes strong administrative support and proficiency with the Epic broker management system, in a collaborative team environment.

The position requires 1–2 years of admin experience, excellent organizational and communication skills, and a proactive, customer-focused approach within a hybrid work setting.

Qualifications

• 1–2 years admin experience, preferably in financial services.
• Proficient in MS Office; experience with Epic broker management system is desired.
• Strong organizational and client management skills; effective communication.
• Able to work in a hybrid schedule and collaborate with a team.

Responsibilities

• Process certificates, slips, binders, statements of values, and proposals.
• Maintain an abeyance system and ensure service standard timelines.
• Load policy and underwriting information into Epic and update histories.
• Assist with client queries and certificate exchange; respond to inquiries.
• Update claims history and support across broker management workflow.

Skills

Administrative experience

Oral and written communication

Time management

Customer service

Team player

Tools

Epic broker management system

Microsoft Office

Job description

HUB International in Leamington, ON, is seeking an Account Assistant to support the account management workflow. The role emphasizes strong administrative support and proficiency with the Epic broker management system, in a collaborative team environment.

The position requires 1–2 years of admin experience, excellent organizational and communication skills, and a proactive, customer-focused approach within a hybrid work setting.