Commercial Lines Account Associate, Complex Risks Unit

HUB International; Toronto; On-site; CAD 61,000 - 83,000; Full time

Benefits offered by this job

Work-Life Balance

Professional Growth

Industry Support

Exclusive Perks

Job summary

HUB International in Toronto is seeking a Commercial Account Associate, Complex Risks to support our Commercial Lines Insurance accounts. You will manage renewals, policy documentation, submissions, and invoicing while maintaining client files and supporting meetings.

The role requires a valid RIBO license and 2–3 years of commercial insurance experience, with strong MS Office skills and familiarity with broker management systems such as Applied EPIC.

Qualifications

• Valid RIBO license required.
• Typically 2-3 years of commercial insurance experience.
• Experience in market negotiations on commercial policies is an asset.
• Strong aptitude to learn new risks along with a desire to keep up to date with emerging trends.
• Results-oriented and passionate, with a strong sense of accountability and client management skills.
• Detail-oriented with strong organization and prioritization skills.
• Proficient in Microsoft Office: Word, Excel (formulas and pivot tables), PowerPoint and Outlook.
• Experience with Applied EPIC or similar insurance broker management systems.

Responsibilities

• Manage commercial client accounts, including renewals, policy documentation, submissions, binders, certificates, and invoicing.
• Maintain accurate digital and physical client files in compliance with HUB standards and broker management systems.
• Support clients by responding to inquiries, preparing renewal packages, and participating in client meetings.
• Review and proof policies, calculate provincial taxes, prepare premium finance quotes, and ensure accuracy of account documentation.
• Track abeyances, expiries, and reporting requirements to ensure timely processing and service delivery.
• Perform administrative support tasks, including database management, third-party requests, and insurance-related research.
• Ensure compliance with HUB standards in file management, including preparing files for storage.

Skills

RIBO license

Commercial insurance experience

Market negotiations

Learn new risks

Client management

Detail-oriented

Microsoft Office

Tools

Applied EPIC

Job description

About The Role

We’re looking for a strong Commercial Account Associate, Complex Risks to support our Commercial Lines Insurance accounts in Toronto. This role involves working closely with the Assistance Vice President, Complex Risks Unit and requires someone who is responsive, strong time management skills and good knowledge of property and casualty experience. This is an ideal role for someone with strong technical and systems experience.

What You’ll Do

Manage commercial client accounts, including renewals, policy documentation, submissions, binders, certificates, and invoicing. Maintain accurate digital and physical client files in compliance with HUB standards and broker management systems. Support clients by responding to inquiries, preparing renewal packages, and participating in client meetings. Review and proof policies, calculate provincial taxes, prepare premium finance quotes, and ensure accuracy of account documentation. Track abeyances, expiries, and reporting requirements to ensure timely processing and service delivery. Perform administrative support tasks, including database management, third-party requests, and insurance-related research. Ensure compliance with HUB standards in file management, including preparing files for storage.

What You’ll Need for Success

• Valid RIBO license Required
• Typically, 2-3 years of commercial insurance experience
• Experience in market negotiations on commercial policies is an asset
• Strong aptitude to learn new risks along with a desire to keep up to date with emerging trends
• Results-oriented and passionate, with a strong sense of accountability and client management skills
• Detail-oriented with strong organization and prioritization skills
• Proficient in Microsoft Office: Word, Excel (formulas and pivot tables), PowerPoint and Outlook
• Experience with Applied EPIC or similar insurance broker management systems

Elevate Your Career with HUB International

Choosing HUB International means aligning your career with a premier insurance brokerage. Our expansive network, powered by over 20,000 dedicated professionals across 500 offices in North America, sets the stage for an enriching career that promises both stability and remarkable growth opportunities. For a deeper insight into our values and vision, we invite you to explore: https://www.hubinternational.com/en-CA/about-us/.

Your Advancement and Well-being: Our Priority

At HUB, we place immense value on the well-being and professional development of our team.

Here’s what you can look forward to as part of the HUB Team

• Work-Life Balance: Take advantage of flexible working arrangements and generous time-off policies that adapt to your needs and lifestyle.
• Professional Growth: Advance your career with HUB-sponsored training programs, tuition reimbursement, and other development opportunities tailored to help you succeed.
• Industry Support: Benefit from reimbursements for professional licensing and membership fees, reflecting our investment in your expertise.
• Exclusive Perks: Enjoy special discounts on events, travel, accommodations, and personal home & auto insurance, making your HUB experience even more rewarding

Service: Our Ethos

At HUB International, service defines who we are. This dedication extends not only to our clients but also to our employees and the communities we’re proud to support. Our regional offices are actively engaged in local initiatives, reflecting our commitment to giving back and making a meaningful difference.

If you require assistance or accommodation at any stage of the recruitment process, we encourage you to let us know—we’re here to support you. At HUB, building an inclusive workplace isn’t just part of what we do—it’s at the heart of who we are.

The expected salary range for this position is $61,000-$83,000

and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level.

Benefits

HUB International is proud to offer comprehensive benefit and total compensation packages which could include extended health benefits, disability insurance, RRSP matching, paid-time-off benefits, and eligible bonuses, and commissions for some positions.

AI and Automation Notice

HUB International uses limited AI and automation tools within our recruitment systems to enhance efficiency in the hiring process and in the candidate experience. These tools do not independently make hiring decisions or screen out candidates — all decisions are made through human review.

Department Account Management & Service

Required Experience: 2-5 years of relevant experience

Required Travel: Negligible