Hybrid: Commercial Lines Account Support Specialist

HUB International; Toronto; Hybrid; CAD 43,000 - 50,000; Full time

Benefits offered by this job

Health benefits

RRSP matching

Tuition reimbursement

Paid time off

Bonuses/commissions

Job summary

HUB International in Toronto, ON is seeking an experienced Commercial Lines Account Assistant to support the account management workflow in a hybrid environment. The role focuses on certificates, binders, endorsements, and client documents, with EPIC proficiency and strong administrative skills.

You will manage billing, invoicing, and client inquiries, collaborate with teams, and maintain accurate policy histories.

Qualifications

• 1–2 years of insurance account experience.
• Proficient in Microsoft Word, Excel, and Outlook.
• RIBO license is an asset.
• Experience on EPIC broker management system is preferred.

Responsibilities

• Process certificates, slips, binders, and client documents on schedule.
• Maintain abeyance system per service standards.
• Set up clients and prospects in EPIC and Certificate Exchange.
• Load policy and underwriting information into EPIC.
• Update rate histories, invoicing, premium finance forms, and collect receivables.
• Update and summarize claims histories.
• Provide client support and act as backup receptionist.

Skills

Insurance account experience

Microsoft Office

Education

RIBO Licensed (asset)

Tools

EPIC broker management system

Job description

HUB International in Toronto, ON is seeking an experienced Commercial Lines Account Assistant to support the account management workflow in a hybrid environment. The role focuses on certificates, binders, endorsements, and client documents, with EPIC proficiency and strong administrative skills.

You will manage billing, invoicing, and client inquiries, collaborate with teams, and maintain accurate policy histories.