Commercial Business Analyst and Systems Support

Hunter Amenities International; Burlington; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading manufacturer of personal care amenities is seeking a Technology team member in Burlington to optimize sales processes and manage commercial systems, including HubSpot CRM and eCommerce. Candidates should have a degree in IT or Business and experience in global sales environments. The company offers a competitive package and values teamwork and professional ethics.

Benefits

Competitive compensation package

Company-paid benefits including health, dental, and life

Skills development and training reimbursement

Qualifications

• Experience in business systems analysis in a global sales environment.
• Familiarity with sales and marketing systems integration.
• Experience deploying AI use cases in commercial operations is a bonus.

Responsibilities

• Analyze and optimize customer attraction and lead-to-cash processes.
• Manage and enhance CRM and commercial systems.
• Collaborate with sales and marketing to align processes globally.

Skills

Proven experience with CRM (HubSpot)

Strong business analysis skills

Experience in global sales alignment

Project management expertise

Excellent communication skills

Understanding of customer journey mapping

Education

Bachelor's or Post secondary degree in IT, Computer Science, Business, or related field

Tools

HubSpot CRM

eCommerce platforms (Magento/Shopify)

EDI

CPQ systems

Job description

Hunter Amenities is one of the world’s largest manufacturers of Personal Care Amenities with 40 years of experience in the global market. We are a highly entrepreneurial, professional, and driven organization that believes in teamwork, professional ethics, and outstanding service. Hunter is proud to be a Platinum level member of the “Best Managed Companies” program in Canada.

The Opportunity:

As part of the dynamic Technology team at the Hunter global head office, you will work with the Sales team worldwide to implement and support a World-class technology stack and lead the process standardization and optimization of customer attraction and lead-to-cash processes, supporting global sales alignment and multi-channel strategies. From a technology perspective you'll be expected to Manage and integrate our commercial system stack, including CRM (HubSpot), Order Management (EDI & ERPs), and drive the business case for new initiatives and future projects, including eCommerce, CPQ, Customer service chatbots, and voice of consumer analytics.

Key Duties & Responsibilities

• Analyze and optimize customer attraction and lead-to-cash processes across global markets and channels.
• Manage, support and enhance our commercial systems including CRM (HubSpot), Order Management (EDI & ERPs), and eCommerce platforms.
• Collaborate with sales, marketing, and IT teams to align processes and systems globally.
• Build business cases for new systems and process improvements and Lead integration and adoption of technologies into the sales process.
• Provide training and support for system users across regions.
• Monitor system performance and recommend improvements for efficiency and customer experience.
• Ensure compliance with relevant regulations and security standards.
• Contribute to the development of BI solutions to support data-driven decision-making across functions.
• Perform system integrations, upgrades, testing, and maintenance to ensure functionality and performance.
• Create and maintain documentation for Sales, Marketing and Commercial systems, processes and procedures.

Skills and Competencies:

• Proven experience with CRM (HubSpot), eCommerce, EDI, ERP, and CPQ systems.
• Strong business analysis and data-driven decision-making skills.
• Experience in global sales process alignment and multi-channel management.
• Ability to develop and present business cases for technology investments.
• Project management and change management expertise.
• Excellent communication and stakeholder management skills.
• Understanding of customer journey mapping and voice of consumer analytics

Qualifications & Experience:

• Bachelor's or Post secondary degree in Information Technology, Computer Science, Business, Marketing, or a related field.
• Experience in business systems analysis, preferably in a global sales environment.
• Familiarity with sales, marketing, and commercial systems integration.
• Strong analytical and problem-solving skills.
• Excellent communication and skills.
• Experience managing HubSpot CRM, eCommerceMagento /Shopify), EDI VAN and CPQ systems.
• Experience deploying AI use cases, not limited to generative AI/Chatbots in commercial operations is a bonus.

We offer:

• A competitive compensation package.
• An excellent company-paid benefit package including health, dental, life, a matching group RRSP, skills development, and training reimbursement.
• The opportunity to be part of a fast-growing, dynamic, and successful global team. We believe in our people and our people believe in Hunter.

A Little Bit More About Us:

Hunter Amenities’ global headquarters is in Burlington, Ontario where we manufacture one of the richest portfolios of licensed amenity brands for our 5- and 6-star global hotels, boutique hotels, spas, cruise lines and retail clients. Hunter has built a broad retail portfolio, creating both private labels and branded beauty products of the highest quality. Learn more about our company and culture at www.hunteramenities.com.

Based on our profile and needs, we will only contact those candidates selected for interviews. Thanks for applying!

Hunter Amenities International Ltd. is an equal opportunity employer. Hunter does not discriminate on the basis of race/religion/sex/national origin/veteran/disability/sexual orientation/gender identity, or any other characteristic protected by current law.

Hunter Amenities is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (‘AODA’). If you require accommodation for disability during any stage of the recruitment process, please notify Human Resources at 1-800-668-1483.