Commercial Associate, Customer Service

The Brick; Calgary; On-site; CAD 42,000 - 56,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Paramedical services

Career progression

Competitive pay

Job summary

The Brick in Calgary is seeking detail-oriented individuals for our service team who put customers first. You will coordinate service calls for furniture and appliances, respond to inquiries, and manage sales orders for builders and large contracts.

Ideal candidates bring 2+ years in customer service or sales, strong communication skills, and a positive attitude. Benefits include health, dental, and paramedical coverage, with competitive pay and clear opportunities for career progression.

Qualifications

• High school diploma or equivalent.
• Minimum 2 years customer service or sales experience.
• Excellent telephone manner.
• Excellent verbal and written communication skills.
• Strong working knowledge of MS Office programs.
• A positive and enthusiastic attitude.

Responsibilities

• Coordinate service calls for furniture and appliances.
• Respond to customer inquiries and offer solutions.
• Process sales order confirmations for builders and large contracts.
• Co-ordinate product reservations and deliveries for large contracts.
• Consistently follow up with customers on the progress of customer service related issues.
• Other duties as assigned periodically.

Skills

Customer service

Sales experience

Communication skills

Telephone etiquette

Education

High school diploma or equivalent

Tools

MS Office

Job description

Do you believe in putting the customer first?

Do you love to solve problems and create solutions?

The Brick is actively seeking to expand our service team. We are looking for enthusiastic people with a great customer focused attitude! The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience in one of our fabulous commercial division!

Responsibilities

• Coordinate service calls for furniture and appliances
• Respond to customer inquiries and offer solutions
• Process sales order confirmations for builders and large contracts
• Co-ordinate product reservations and deliveries for large contracts
• Consistently follow up with customers on the progress of customer service related issues
• Other duties as assigned periodically

Qualifications

• High school diploma or equivalent
• Minimum 2 years customer service or sales experience
• Excellent telephone manner
• Excellent verbal and written communication skills
• Strong working knowledge of MS Office programs
• A positive and enthusiastic attitude

Why The Brick

• A flexible and comprehensive benefits package, including Health, Dental and Paramedical Services for you and your family
• Competitive remuneration package that will commensurate with experience
• Career progression potential with plenty of access to ongoing personal and professional development
• A dynamic environment to showcase your leadership talents.

The Brick is committed to fair and accessible employment practices and will accommodate people with disabilities throughout the recruitment, application, and selection process. If you require an accommodation at any stage of the process, please let the hiring manager know