Collections Supervisor

GFL Environmental Inc.; Vaughan; On-site; CAD 60,000 - 75,000; Full time

Job summary

A leading company in environmental services is seeking a Collections Supervisor to lead their collections team. The role involves overseeing account recovery, ensuring compliance, and maintaining customer relationships. The ideal candidate will possess strong leadership and problem-solving skills, along with experience in collections. Join a dynamic team dedicated to excellence in service and compliance.

Qualifications

• Experience in collections and supervisory roles.
• Strong knowledge of compliance regulations and financial processes.

Responsibilities

• Supervise collections team and ensure productivity.
• Monitor delinquent accounts and develop reduction strategies.
• Prepare reports and maintain documentation of collections activity.

Skills

Leadership

Problem Solving

Communication

Negotiation

Tools

Collections Software

Excel

Job description

Join to apply for the Collections Supervisor role at GFL Environmental Inc.

The Collection Supervisor is responsible for overseeing the collections team to ensure efficient recovery of outstanding accounts while maintaining professionalism and compliance with company policies and regulatory standards. This role requires strong leadership, problem-solving abilities, and a customer-focused approach to resolve delinquent accounts effectively.

Key Responsibilities:

1. Supervise and support the collections team, ensuring productivity and adherence to company guidelines.
2. Monitor and analyze delinquent accounts, developing strategies to reduce bad debt.
3. Establish and track performance metrics for collectors, providing guidance and training as needed (KPIs).
4. Ensure compliance with industry regulations and company collection policies.
5. Assist with escalated collection cases, negotiating payment plans when necessary.
6. Prepare reports and maintain accurate documentation of collections activity.
7. Collaborate with Region/Sales teams to address outstanding balances while maintaining positive relationships.
8. Provide regular progress reports, statistical analysis, and insights to the management team.
9. Develop progress spreadsheets and reporting tools for tracking collections.
10. Adapt to change and learn new processes as the business evolves.
11. Lead monthly meetings with the Collections team to discuss KPIs and resolve outstanding issues.

Qualifications & Skills:

• Experience in collections and supervisory or leadership roles.
• Strong knowledge of compliance regulations and financial processes.
• Excellent communication, negotiation, and problem-solving skills.
• Ability to manage a team effectively, providing coaching and performance feedback.
• Proficiency in collections software and reporting tools.
• Intermediate Excel skills.

The ideal candidate will have strong leadership skills, experience analyzing delinquent accounts, and coordinating collection strategies to minimize bad debt. The Collection Supervisor must also maintain positive customer relationships, negotiate payment plans when necessary, and collaborate with internal departments to resolve disputes.

We thank you for your interest. Only those selected for an interview will be contacted.

GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you need special assistance or accommodations to apply, please contact [e-mail].