Collections Specialist – AR & Customer Care

Purolator Inc.; Dieppe; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading logistics company in Westmorland County, Dieppe, is seeking a Collections Representative. In this role, you'll maintain strong customer relationships by addressing inquiries and enforcing payment terms. The ideal candidate has a minimum of 3 years of experience in customer service or a related field, demonstrating excellent communication and problem-solving skills. Familiarity with ERP systems such as S/4HANA or SAP is preferred. Join us to be part of a company that values impact and community engagement.

Qualifications

• Minimum 3 years of customer service and/or related experience in Accounts Receivable or Collection.
• Excellent skills in handling calls and emails for invoice queries.
• Strong ability to liaise between customers and departments.

Responsibilities

• Manage incoming calls and emails for collection queries.
• Resolve customer invoice issues.
• Update collection systems with information.

Skills

Communication

Problem-solving

Customer service

Interpersonal skills

Bilingual in French

Tools

ERP knowledge (S/4HANA, SAP)

PCL billing

Excel

Job description

A leading logistics company in Westmorland County, Dieppe, is seeking a Collections Representative. In this role, you'll maintain strong customer relationships by addressing inquiries and enforcing payment terms. The ideal candidate has a minimum of 3 years of experience in customer service or a related field, demonstrating excellent communication and problem-solving skills. Familiarity with ERP systems such as S/4HANA or SAP is preferred. Join us to be part of a company that values impact and community engagement.