Collections Officer

NCRI; Canada; Remote; CAD 42,000 - 44,000; Full time

Job summary

NCRi is seeking a Collections Officer in Canada to support the Operations Department by contacting customers, notifying debts, arranging payment plans, and ensuring timely payments.

The role emphasizes professional client communications, negotiation of payment arrangements, and achieving collection targets while adhering to regulatory standards. Candidates should have at least 1 year in collections or a similar environment, strong English skills, and proficiency with Excel and Outlook.

Qualifications

• At least 1 year of experience in collections, sales, or customer service in a results-driven environment.
• At least 1 year experience in a Call Centre industry.
• Excellent oral and written communication skills in English for consistent collection calls.
• Ability to demonstrate a track record of top-tier results.
• Comfort working toward KPIs, targets and performance goals.
• Motivation by results and personal growth.
• Strong math skills for quick basic calculations.
• Willingness to learn and strong work ethics.
• Ability to pass a background check.
• Proficiency in Microsoft Excel and Outlook.
• Flexible and adaptable in a fast-paced environment.
• Open to coaching and continuous improvement.

Responsibilities

• Establishing professional relationships with clients and educating them on best practices.
• Negotiating optimal payment arrangements to resolve bills.
• Maintaining a high level of professionalism in all interactions.
• Contacting past-due customers by phone and sending correspondence.
• Updating customer account information and documenting call activity details.
• Handling objections and adhering to regulatory standards and best practices.
• Achieving individual collection targets to meet department and company goals.

Skills

Oral communication

Written communication

Math skills

Performance targets

Tools

Microsoft Excel

Outlook

Job description

Salary Range: $42,000.00 To $44,400.00 Annually

Who Are We?

NCRi is a digitally powered, human delivered Global Customer Experience Management organization with multiple locations in Canada and abroad. We provide a wide range of business solutions to help businesses thrive. We are sought-after solutions partner for flawless AR, Omni Channel CX, Digital Transformation, and Smart Software solutions.

Our mission is to deliver elevated customer experiences to our clients, leveraging deep operational knowledge and process expertise, a strong and versatile technology stack, and a diverse geographic footprint. We focus on engaging early with our clients and leverage a consultative approach to deeply understand our clients’ brands, and design customized solutions to complex customer challenges.

Job Description

We are seeking for a Collections Officer for the Operations Department to assist with debt collection. The collections officer will call customers to notify them of their debts, arrange payment plans, and ensure that payments are made as soon as feasible.

Core Responsibilities (include, but not limited too)

As a Collections Officer, you will play a crucial role in communicating with clients for outstanding amounts. Your responsibilities include:

• Establishing professional relationships with clients, educating them on best practices
• Negotiating optimal payment arrangements to resolve customers' bills
• Maintaining a high level of professionalism in all interactions
• Contacting past-due customers by phone, negotiating payment agreements, and sending correspondence
• Updating customer account information and documenting call activity details
• Handling objections, excuses, and adhering to regulatory standards and best practices
• Achieving individual collection targets to meet department and company goals

Requirements

• At least 1 year of experience in collections, sales, customer service or a similar results-driven environment
• At least 1 year experience in a Call Centre industry
• Excellent oral and written communication skills in English for consistent collection calls
• Ability to display prior track record of top tier results
• Must be comfortable working toward KPIs, targets, and performance goals
• Must be motivated by results and personal growth
• Strong math skills with the ability to perform basic calculations quickly
• Strong work ethics and willingness to learn
• Ability to pass a background check
• Solid organizational and time management skills
• Proficiency in Microsoft Excel and Outlook
• Is flexible and adaptable in a fast paced environment
• Takes coaching seriously and is always looking for ways to improve
• Must meet work-from-home requirements, including high-speed internet (minimum 50 Mbps download and 20 Mbps upload), a wired Ethernet connection, and a quiet, professional workspace free from distraction).

NCRi welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

Please note that any offer of employment will be conditional upon completion of background and reference checks, including a criminal record check and/or credit check (where applicable).

We appreciate all who submitted their application. Please be advised that only those who are shortlisted will be contacted by our Talent Acquisition Team.

NCRi welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

Please note that any offer of employment will be conditional upon completion of background and reference checks, including a criminal record check and/or credit check (where applicable).

We appreciate all who submitted their application. Please be advised that only those who are shortlisted will be contacted by our Talent Acquisition Team.