Collections Specialist

Canada Cartage Group; Mississauga; Hybride; CAD 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

discounted hotels

car rentals

gym memberships

phone plans

Résumé du poste

Canada Cartage is seeking a Collections Specialist to manage a portfolio, contact customers for past due balances, and maintain accurate records. The role emphasizes collaboration with Sales, Billing and Operations to resolve issues and optimize cash flow.

The ideal candidate has 3-5 years of collection experience, a college diploma and/or CIC certification, and strong Excel skills. Remote work options and reconciliation expertise are valued assets.

Qualifications

• 3-5 years of collections experience.
• College diploma; and/or CIC certification.
• Strong reconciliation skills.
• Strong Excel skills.
• French written and verbal skills are an asset.
• Experience using Great Plains is an asset.

Responsabilités

• Using various techniques, collect on/resolve past due balances on your ledger, as quickly as possible.
• Investigate, identify and resolve customer short payments/deductions and overdue items in a timely manner, gathering necessary approvals to process credits/debits as required.
• Document all collection activity on customer accounts.
• Work with internal departments such as Sales, Billing and Operations to resolve issues and maintain client base.
• Regularly prepare detailed customer reconciliations and statements as required.

Connaissances

Collection experience

Excel skills

French written and verbal skills is an

Formation

College diploma

CIC certification

Outils

Great Plains

Description du poste

Career Opportunity

Collections Specialist

Why you’ll love Canada Cartage

An iconic Canadian company with over 100 years of helping companies grow and succeed in Canada, we provide national dedicated fleet solutions, general freight services, managed transportation, fulfillment & distribution, and home delivery. With a national network of terminals, cross-docks, and distribution centers, we are one of Canada’s largest and most trusted supply chain service providers. Driven to exceed customer expectations, and supported by technology and innovation, we bring simplicity to complex logistics challenges.

We work with intelligent and focused leaders who are driven to create an outstanding customer experience in partnership with Canadian leading brands. Canada Cartage is deep rooted in family values with an entrepreneurial culture where ideas are welcomed, growth is fostered and high performance is championed. A recognized thought leader and founded in 1914, Canada Cartage dominates the industry by delivering innovative fleet solutions.

Position Summary

Reporting to the Director of Credit, the Collections Specialist is mainly responsible for collection, account reconciliation and maintaining a portfolio of accounts. This role involves contacting customers to pay past due balances, resolve billing discrepancies, negotiate payment arrangements if necessary, and maintain accurate records of collection efforts. The Collections Specialist plays a crucial role in optimizing cash flow and reducing bad debt, contributing to the financial stability of our company.

Location: Remote

Schedule:Mon-Fri, 40 hours

What you will do

• Using various techniques, collect on/resolve past due balances on your ledger, as quickly as possible
• Investigate, identify and resolve customer short payments/deductions and overdue items in a timely manner, which includes gathering necessary approvals to process credits/debits as required
• Document all collection activity on customer accounts
• Work with internal departments such as Sales, Billing and Operations to resolve issues and maintain client base
• Regularly prepare detailed customer reconciliations and statements as required

What You’ll Bring

• 3-5 years collection experience
• College diploma; and/or CIC certification
• Strong reconciliation skills
• Strong Excel skills
• French written and verbal skills is an asset
• Experience using Great Plains is an asset

Along with the following Skills & Competencies:

• Dependable, supportive and “can-do” positive attitude
• Detailed oriented, Customer Service focused and a Team Player
• Computer experience within a collection environment (online note taking & recording)
• Very professional approach with internal and external customers
• Self-starter with the ability to meet deadlines and produce accurate results
• Strong with use of Excel and experience with data management

Why people love working for Canada Cartage

• Cohesive team and a positive, hard-working atmosphere.
• Meaningful opportunities for career growth.
• Company wide recognition initiatives designed to recognize employees when they demonstrate outstanding customer service, teamwork and our core values.
• Perks - discounted hotels, car rentals, entertainment, gym memberships, phone plans, electronics, to name a few
• Fun events throughout the year, like summer barbeques and driver-appreciation week that regularly bring us together.
• We give back to the communities in which we operate by volunteering and donating to local charities.
• We are a strong company that weathers the storm through pandemics and recessionary periods, so that we can benefit from good economic environments.
• We are a top employer!
• Canada Cartage has been recognized on the Forbes list of Canada’s Best Employers for six straight years in a row.
• Trucking HR has announced that Canada Cartage has again been selected for the 8th year in a row, as one of Canada’s Top Fleet Employers. In addition, we have been recognized as an Employer of Distinction for the 4th year in a row. This serves to reinforce Canada Cartage’s reputation as an employer of high quality.
• We’ve been acknowledged by Forbes 2023, as one of Canada’s Best Employers for Diversity
• Come work with an industry leader!

Canada Cartage is committed to adhering to the objectives and requirements outlined in the Accessible Canada Act (ACA). We are determined in meeting the accessibility needs of persons with disabilities in a timely manner, through the implementation of the requirements of the ACA and its applicable regulations. If you require accommodation under the ACA at any point in your application or employment duration, please let us know.

We would like to thank all those expressing an interest in this position; however only the candidates selected for an interview will be contacted.

Before you start with us, we will conduct a criminal record check, verify your education, and check your references. Committed to employment equity, Canada Cartage Systems LP encourages applications from Aboriginal people, members of visible minority groups, and women.