Collection Service Representative (CSR)

CADEX; Montreal; Remote; CAD 25,000 - 28,000; Full time

Job summary

Cadex Solutions Corporation is seeking a bilingual Collections/Recovery Agent to work remotely from Quebec. The role focuses on contacting customers by phone to recover overdue balances while maintaining empathy and professionalism.

You will review accounts across multiple systems and document all interactions accurately. Requirements include fluency in English and Canadian French, a high school diploma or GED, and strong communication skills.

Qualifications

• High School Diploma or GED required.
• Fluency in English and Canadian French is required.
• Experience in collections is a plus.

Responsibilities

• Process accounts receivable transactions accurately and timely.
• Contact customers by phone to remind them of overdue balances.
• Review, research, and verify customer account details across multiple systems.
• Document all conversations and actions clearly and promptly.
• Handle customer questions, disputes, or concerns with patience and empathy.

Skills

Phone etiquette

Customer service

English fluency

French fluency

Communication skills

Empathy

Education

High School Diploma or GED

Tools

MS Office

CRM systems

Job description

Job Details: Job Location: Montreal, QC H3C 1E2, Travel Percentage: None, Who You Are

Are you confident on the phone, great with people, and comfortable navigating computer systems? Do you speak Fluent English and Canadian French? We are looking for a motivated B2B (business to business) in Collections / Recovery Agent to join our growing team! In this role, you’ll professionally and respectfully remind customers of their outstanding balance and help them get back on track. Your mission is to recover overdue funds while maintaining empathy, accuracy, and positive customer experience.

If you're looking for a stable, supportive job where you can use your communication skills and make a real impact, this is it.

Who We Are

Cadex Solutions Corporation is an international holding company formed by Trivest Partners LP to build the premier provider of commercial order-to-cash management solutions. With a history spanning nearly 100 years, Cadex is uniquely positioned with in-depth experience that builds relationships alongside results. Our team of industry experts brings innovation and data insight, improves your processes with hands‑on help, and provides custom solutions based on specific needs. Cadex has approximately 800 employees serving over 1,000 clients across all industries from locations including the United States, Colombia, Brazil, Romania, Italy, India, Singapore, and South Africa.

Since 2019, Cadex has been putting together a strong portfolio of ARM companies, including

• A.G. Adjustments, formed in 1974 and headquartered in Melville, NY
• D&S Global Solutions, formed in 1997 and fully remote
• ABC-Amega, formed in 1929 and headquartered in Buffalo, NY
• TranSubro, formed in 2012 and headquartered in Oceanside, NY
• DAL, formed in 1974 and headquartered in Clifton Heights, PA
• Insurance Recovery Group, founded in 1994 and headquartered in Marlbourgh, MA.
• Receivables Control Corporation, founded in 1970 and headquartered in Maple Grove, MN.

OBJECTIVE

Effectively engage with customers to resolve overdue balances while maintaining a positive, respectful, and empathetic experience.

This Position is 100% Remote. You must live in Quebec Canada to be eligible.

PRIMARY JOB DUTIES

• Process accounts receivable transactions accurately and timely
• Contact customers by phone to remind them of overdue balances in a polite and professional manner
• Review, research, and verify customer account details across multiple systems
• Document all conversations and actions clearly, accurately, and promptly
• Handle customer questions, disputes, or concerns with patience and empathy

This position will work CST/CDT hours, 8-hour days, from 8am to 5pm, 40 hours per week. We are closed on Saturday and Sunday.

The compensation for this role is between $18.00 - $20.00 CAD.

OTHER JOB DUTIES

This position will perform other duties as requested. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without advanced notice.

TRAVEL

No travel is expected for this position.

REQUIRED EDUCATION AND EXPERIENCE

High School Diploma or General Education (GED)

FLUENCY

This position requires fluency in the English and Canadian French language.

ADDITIONAL ELIGIBILITY REQUIREMENTS/RESPONSIBILITIES/QUALIFICATIONS

None required for this position.

WORK ENVIRONMENT

This job is operated in a remote work environment. This role may routinely use standard office equipment such as computers, headsets, telephones, webcams, photocopiers/printers, and related. The noise level will vary based on the individual’s remote work environment.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of this job, the employee is regularly required to talk and hear and work with others through verbal and written contact. This is a largely sedentary role; however, the employee is occasionally required to stand, walk, use hands, and reach with hands and arms. Specific vision abilities required by this job include general seeing and close vision. Repetitive motion is frequently required through typing and computer mouse usage. Mental requirements include simple and complex reading, simple and complex writing, memorization, analyzation, perception/comprehension, decision making, planning, independent action, and planning. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

EEO STATEMENT

Cadex provides equal employment opportunities to all employees without regard to race, color, creed, religion, sex, age, national origin, disability, marital status, familial status, predisposing genetic characteristics, domestic violence victim status, gender identity or expression, pregnancy, sexual orientation or military status.

Qualifications: COMPETENCIES

• Ability to work in a team-based environment in shared tasks and projects
• Professional demeanor
• Proficient written and verbal communication skills
• Proficient comprehension skills
• Time management and organizational skills
• Basic math skills
• Proficient telephone skills
• Proficient in MS Office