Premium Concierge

Abbotsford Canucks; Abbotsford; On-site; CAD 22,041 - 33,062; Part time

Job summary

The Abbotsford Canucks are seeking energetic, guest‑focused Premium Concierge teammates to deliver best‑in‑class service in our premium suites at Rogers Forum. This is an hourly, events‑based, part‑time role with a strong emphasis on hospitality and guest satisfaction.

Typical shifts run in the evenings during events, with opportunities to engage VIP guests, coordinate access, report on activities, and support maintenance or housekeeping as needed.

Qualifications

• Must be at least 19 years of age.
• Availability to start shifts in the evenings during events.
• Must be able to work evenings, weekends and holidays as required for events.
• Minimum three years’ customer service, hospitality, or client service‑related experience with a strong emphasis on an exceptional level of customer service and satisfaction.
• The ability to relate professionally to all levels of staff, guests, clients and VIPs.
• Diplomatic, mature, people‑oriented and professional.
• Must be able to stand for extended periods of time.

Responsibilities

• Monitor and control guest access to the exclusive suites while ensuring all guests are greeted upon arrival.
• Promote personal guest relations and ensure clients receive a consistently high standard of service and quality.
• Respond immediately to all incoming inquiries, suggestions and concerns from guests and take initiative to create ‘wow’ moments for our clients.
• Advise and follow up with maintenance or housekeeping on any reported problems or concerns.
• Supply management with an activity report at the completion of each shift.
• Supervise and maintain designated concierge station during scheduled event time.
• Other duties as required.

Skills

Customer service

Hospitality

Client service

Job description

Are your ready to join the Team? Your Abbotsford Canucks are seeking energetic, passionate individuals who want to be part of the action. We are excited to create memorable moments for our fans and guests of Rogers Forum. We can’t wait to meet you!

POSITION SUMMARY

As part of the Premium Service team, the Premium Concierge provide best in class service to guests in our premium suites. This is an hourly, events-based, part‑time position.

A typical shift includes:

• Monitoring and controlling guest access to the exclusive suite levels while ensuring all guests are greeted upon arrival
• Promoting personal guest relations and ensure clients receive a consistently high standard of service and quality
• Responding immediately to all incoming inquiries, suggestions and concerns from guests and taking initiative to create ‘wow’ moments for our clients
• Advising and immediately following up with maintenance or housekeeping of any reported problems or concerns
• Supplying management with an activity report at the completion of each shift
• Supervising and maintaining designated concierge station during scheduled event time
• Other duties as required

REQUIRED EXPERIENCE AND QUALIFICATIONS

• Must be at least 19 years of age
• Availability to start shifts as early as 4:00 pm and/or 4:45 pm
• Must be able to work evenings, weekends and holidays as required for events
• Minimum three years’ customer service, hospitality, or client service‑related experience with a strong emphasis on an exceptional level of customer service and satisfaction
• The ability to relate professionally to all levels of staff, guests, clients and VIP’s
• Diplomatic, mature, people‑oriented and professional
• Must be able to stand for extended periods of time

Vancouver, and its neighbouring city, Abbotsford are two of the most diverse cities in the world and Canucks Sports & Entertainment strives to create a workforce that is inclusive, equitable, and represents our beautiful, unique communities. We value unique perspectives, ideas, and creativity that support a diverse, inclusive, respectful, collaborative, and fun work environment. Canucks Sports & Entertainment is committed to building and supporting a diverse team.

This position will remain open until filled.