Account Executive, Premium Experience

Canucks Sports & Entertainment (CSE); Vancouver; On-site; CAD 52,000 - 76,000; Full time

Job summary

Canucks Sports & Entertainment in Vancouver is seeking an Account Executive, Premium Membership Experience to oversee service and account management for our premium suites and club lease holders. This role focuses on delivering exceptional client service and strategic account management during events.

You will build strong relationships with Executive Suite holders, handle game-day requests, manage renewals and benefit programs, and coordinate with hospitality and operations to ensure top-tier

Qualifications

• Minimum 2 years’ customer service experience, preferably with premium clients.
• Excellent written and verbal communication skills.
• Flexible with evenings and weekends.
• Experience planning and coordinating events a plus.

Responsibilities

• Account management for premium suite and club seating portfolios.
• Develop relationships with Executive Suiteholders and premium seating clients.
• Coordinate game day requests and event-related requirements.
• Manage contractual obligations, renewal campaigns and benefit programs.
• Collaborate with Hospitality, Parking, Security, Housekeeping and Operations on events.
• Track touchpoints in Salesforce and assist with communications.

Skills

Customer service

Communication

Time management

Event coordination

Sales support

Tools

Archtics

Ticketmaster technology

MS Office

Job description

Position: Account Executive, Premium Membership Experience

Department: Premium Membership Experience

Reports to: Director, Premium Membership Experience

Position Summary

Committed to service excellence, the Account Executive, Premium Membership Experience is responsible for service and account management of our premium suite & club member lease holders. This individual will be charged with meeting and exceeding the ongoing commitments and all contractual details that occur from the commencement of the relationship with our premium clients in the building.

This Role Will Focus On

• Account management for a portfolio of accounts across all premium areas including Executive Suites and Private Clubs
• Develop strong professional relationships with all of our Executive Suiteholders along with all other premium seating areas in Rogers Arena, to meet standards of excellence and efforts to retain each account
• Manage client requests, expectations and assist with any game day requirements related to these requests
• Manage client accounts with particular focus on the fulfillment of contractual obligations, premium seating renewal campaigns and benefit programs
• Work closely with Hospitality, Parking, Security, Housekeeping, Fan Services and Building Operations/Engineering on suite/event related issues.
• Assist with processing and distribution of additional premium ticket requests for special events, hockey games and concerts
• Responsible for event preparation notes for the Concierge staff, and assist Premium Client Concierge in game night event operations
• Track all touchpoints (calls, texts, emails, meetings, etc.) in Salesforce CRM system
• Assist with the communication of event announcements, as well as general account/team/event updates
• Follow up with suiteholders/club seat holders on post event related issues (i.e. lost and found, complaints or requests)
• Assist in the management of the service and operations of the Executive Suite levels, the Konica Minolta Champions Club, the Encore Suite, the Loge Clubs, & Well Health President’s Club during events, including pre-event special request coordination and post event troubleshooting
• Assist in management of suite inventory and parking inventory for our premium clients
• Work closely with the Senior Manager, Premium Sales & Service to ensure the client relationship is strengthened for our premium clients and that up-sell opportunities are recognized
• Work with the Premium Membership Experience team to create new suite/premium seat holder sales proposals, including writing, formatting, and proofing proposals
• Perform administrative support for Premium Membership Experience team, as necessary
• Special projects as assigned
• Work all Canucks game nights along with a rotation for Warriors, Concerts, and Special Events

WE HAVE

• A team you can belong to and believe in
• A fun, high energy environment
• An open mind for new ideas
• The opportunity to embark on a career development journey

YOU HAVE

• Minimum 2 years’ customer service experience, preferably with premium clients
• A commitment to service excellence
• Dynamic, hardworking, confident; a go-getter, with drive and initiative
• Excellent written and verbal communication skills
• Committed to working in a team driven environment
• Experience planning and coordinating events, conferences, and/or promotions a plus
• Flexible with ability to adapt easily to changing priorities and schedules
• Excellent people skills, with an ability to interact effectively with internal and external clients at all levels within an organization
• Highly organized with outstanding administrative and time management skills
• Ability to meet tight deadlines and work effectively in a high-pressure environment
• Extensive computer knowledge, including MS Office (Word, Excel, PowerPoint) with experience in Archtics and Ticketmaster technology strongly preferred
• Ability to multi-task and set priorities in a dynamic, fast paced, ever-changing environment
• Willingness to work extended hours, including evenings and weekends
• Sales experience is an asset but not mandatory

Vancouver is one of the most diverse cities in the world and Canucks Sports & Entertainment strives to create a workforce that is inclusive, equitable, and represents our beautiful, unique community. We value unique perspectives, ideas, and creativity that support a diverse, inclusive, respectful, collaborative, and fun work environment. Canucks Sports & Entertainment is committed to building and supporting a diverse team.

This position will remain open until filled.