Coordinator, Premium Suites

Abbotsford Canucks; Abbotsford; On-site; CAD 40,000 - 56,000; Full time

Job summary

Abbotsford Canucks is seeking a Premium Hospitality Coordinator to support suites operations on game nights and events. The role requires handling suite communications, order accuracy, and post-event tasks to ensure a seamless guest experience.

The candidate will manage client requests, prepare daily reports, and assist with paperwork for each event, including signs and menus. Flexibility for evenings and weekends is essential to match game-day schedules.

Qualifications

• Strong verbal and written communication skills.
• Excellent organizational and administrative skills.
• Proactive and able to stay ahead in a dynamic event setting.
• Professional demeanor under pressure and during busy events.
• Ability to manage multiple tasks and deadlines.

Responsibilities

• Answer suites phone line courteously and professionally.
• Verify accuracy of orders and inputting all orders.
• Record post-event restocks and prepare final bills.
• Handle client requests and game-day requirements.
• Prepare daily suites reports for food and beverage orders.
• Create Suite Notes and assist with event paperwork.

Skills

Customer service

Communication

Organization

Attention to detail

Time management

Proactive

Team player

MS Office

Tools

MS Office

Job description

Premium Hospitality Coordinator

Department: Premium Hospitality

Essential Duties and Responsibilities

• Answer suites phone line in a courteous and professional manner
• Double-check all orders for accuracy; check all means of order placing to ensure all orders have been inputted
• Input all post-event restocks, handle saving and sending final bills
• Manage client requests, expectations and assist with any game day requirements related to these requests
• Prepare and execute daily suites reports including for food and beverage orders
• Prepare the Suite Notes for each event; assist in preparing all other paperwork for every game/event, including printing of signs and menus
• Follow up with suite/loge/lounge seat holders on post event related issues (i.e. lost and found, complaints or requests)
• Perform all clerical duties and provide administrative support for the department
• Special projects as assigned
• Work all Canucks game nights along with Concerts, and Special Events

Required Experience and Qualifications

• Minimum of 2 years of food and beverage experience, including experience with related office administrative procedures
• Fine dining experience is preferred but not essential
• Proactive, self-starter with the ability to stay one step ahead
• Professional temperament, including the ability to remain calm under difficult circumstances
• Solid team player with a strong customer service focus
• Superior organizational and administrative skills and a demonstrated attention to detail
• Excellent verbal and written communication skills, strong editing and proofing abilities, and the ability to deal effectively with individuals at all levels
• Proven time management skills, with an ability to effectively establish and execute priorities in a dynamic and changing environment
• Extensive computer knowledge, including MS Office
• Able to work flexible event-based hours that includes evenings and weekends

Vancouver, and its neighboring city Abbotsford, are two of the most diverse cities in the world and Canucks Sports & Entertainment strives to create a workforce that is inclusive, equitable, and represents our beautiful, unique community. We value unique perspectives, ideas, and creativity that support a diverse, inclusive, respectful, collaborative, and fun work environment. Canucks Sports & Entertainment is committed to building and supporting a diverse team.

This position will remain open until filled