Assistant Manager, Catering

Socket.dev; Vancouver; On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Team culture

Career development

High energy environment

Open mindset

Job summary

Canucks Sports & Entertainment seeks an Assistant Manager, Catering to lead premium hospitality operations at Rogers Arena in downtown Vancouver. You will partner with the Manager, Catering to ensure exceptional guest experiences, oversee staff hiring and training, and manage event timelines and budget for catered functions.

Ideal candidates have hospitality management education and 2-4 years of supervisory experience in premium food and beverage, with strong leadership, communication, and

Qualifications

• Post-secondary education in hospitality management or related field.
• 2-4 years of experience supervising a premium food and beverage operation.
• Inspiring leader with ability to rally a team to achieve high potential and elevate performance.
• Superior communication and conflict resolution skills with all levels of staff, management, clients, and partners.
• Excellent planning and organizational skills with deadline prioritization.
• Flexibility to work evenings, weekends, and holidays due to event-based business.
• Onsite role at Rogers Arena in downtown Vancouver.

Responsibilities

• Deliver superior customer service and create memorable dining and guest experiences through hiring, training, and supervising staff.
• Actively engaging with guests to ensure premium service and satisfaction.
• Maximize sales potential by generating guest leads for future functions.
• Oversee catering event execution, timelines, staff supervision, and event budgeting.
• Meet with new clients, provide tours of facilities, and review event details.
• Prepare contracts with all specified details for catered events.
• Greet guests at functions, address concerns, and follow up after events.
• Ensure high food quality in presentation and production for all offerings.

Skills

Leadership

Guest service

Planning & organization

Conflict resolution

Staff training

Education

Hospitality management degree

Job description

Position:Assistant Manager, Catering

Department:Premium Hospitality

Reports to:Manager, Catering

POSITION SUMMARY:

The Assistant Manager, Catering works closely with the Manager, Catering, operations, and culinary teams to ensure quality selections are offered to catered guests. This position is responsible for ensuring that exceptional premium level hospitality is provided, alcoholic beverages are served safely, and food quality and safety and operational standards are always maintained.

A typical day includes:

• Delivering superior customer service, creating memorable dining and best in class guest experiences through effective hiring, managing, and training of part-time supervisors and staff
• Actively engaging with guests to ensure premium level of service and guest satisfaction
• Maximizing sales potential through guest satisfaction, creating guest leads for future functions
• Overseeing execution of catering events, including managing the timelines of the event and supervision of the staff, and managing the budget for the event
• Meeting with new clients, providing tours of facilities, and reviewing event details
• Preparing contracts to include all specified details concerning catered events
• Greeting guests at functions, handling client/customer concerns, following up with guests after events
• Ensuring high food quality in presentation and production for all catering offerings

WE HAVE:

• A team you can belong to and believe in
• A fun, high energy environment
• An open mind for new ideas
• The opportunity to embark on a career development journey

YOU HAVE:

• Post-secondary education in a related field, such as hospitality management
• 2-4 years of experience supervising a premium food and beverage operation
• An inspiring leader who has proven skills rallying a team to achieve its highest potential and then taking it to the next level
• A solutions provider committed to a vision of service that will thrill fans and provide an ultimate fan experience
• Superior communication and conflict resolution skills, with the ability to relate professionally to all levels of staff, management, clientele, suppliers, and partners
• Excellent planning and organizational skills with the ability to handle conflicting deadlines and prioritize
• As we are an event-based business, it is essential to have the flexibility to work evenings, weekends, and holidays
• This is an onsite role at Rogers Arena in downtown Vancouver

Vancouver is one of the most diverse cities in the world and Canucks Sports & Entertainment strives to create a workforce that is inclusive, equitable, and represents our beautiful, unique community. We value unique perspectives, ideas, and creativity that support a diverse, inclusive, respectful, collaborative, and fun work environment. Canucks Sports & Entertainment is committed to building and supporting a diverse team.

This position will remain open until filled.