CLK 09R - Program Support Clerk

British Columbia Public Service Careers; Victoria; On-site; CAD 55,000 - 62,000; Full time

Job summary

British Columbia Public Service Careers is seeking a Program Support Clerk in Victoria, BC. The role provides technical and administrative support for centralized program benefits, including approval and payment processes.

You will clarify case details with clients and respond to inquiries from the public and stakeholders. Candidates should have a high school diploma and at least six months of customer service and financial processing experience, with MS Office proficiency.

Qualifications

• High school diploma or equivalent (Dogwood, GED or Canadian Adult Education Credential (CAEC)).
• Minimum of 6 months (within the last 3 years) of client/customer service experience.
• Minimum of 6 months (within the last 3 years) experience processing financial transactions (e.g. checking invoices for accuracy, completing routine payment documents, liaising with others to resolve payment issues/problems/concerns).
• Experience utilizing a variety of computer software programs to create, edit and enter information (i.e. MS Office Suite – Word, Excel, Outlook).
• Preference may be given to applicants with one or more of the following:
• Minimum of 6 months of experience (within the last 3 years) in an administrative/clerical role in an office setting.
• Experience using Integrated Case Management (ICM) and /or Corporate Accounting System (CAS) applications.

Responsibilities

• Within a call centre environment, the Program Support Clerk delivers technical and administrative assistance for the centralized approval and payment of program benefits.
• They clarify case details with clients and address inquiries from the public and other stakeholders.

Skills

Customer service

Financial processing

Data entry

Education

High school diploma or equivalent

Tools

MS Office Suite

ICM

CAS

Job description

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Posting Title

Position Classification

Union

GEU

Work Options

On-Site

Location

Victoria, BC V9B 6X2 CA (Primary)

Salary Range

$54,684.22 - $61,647.97 annually

Close Date

10/1/2026

Job Type

Regular Full Time

Temporary End Date

3/31/2027

Ministry/Organization

BC Public Service -> Children & Family Development

Ministry Branch / Division

Service Delivery Division, Specialized Provincial Services

Job Summary

The Team

The Ministry of Children and Family Development provides services that support healthy, safe environments where children are connected to their families and community. The ministry delivers most of its services locally through contracted agencies as well as through centrally administered provincial programs. Specialized Provincial Services administers the At Home Medical Benefits and Autism Funding and Youth Transitions programs.

The Role

Working within a call centre environment, the Program Support Clerk delivers technical and administrative assistance for the centralized approval and payment of program benefits. They clarify case details with clients and address inquiries from the public and other stakeholders.

Qualifications: Education and Experience Requirements

• High school diploma or equivalent (Dogwood, GED or Canadian Adult Education Credential (CAEC)).
• Minimum of 6 months (within the last 3 years) of client/customer service experience.
• Minimum of 6 months (within the last 3 years) experience processing financial transactions (e.g. checking invoices for accuracy, completing routine payment documents, liaising with others to resolve payment issues/problems/concerns)..
• Experience utilizing a variety of computer software programs to create, edit and enter information (i.e. MS Office Suite – Word, Excel, Outlook).

Preference may be given to applicants with one or more of the following:

• Minimum of 6 months of experience (within the last 3 years) in an administrative/clerical role in an office setting.
• Experience using Integrated Case Management (ICM) and /or Corporate Accounting System (CAS) applications.

For questions regarding this position, please contact [e-mail] .

About this Position:

There multiple full-time temporary opportunities until March 31, 2027. These positions may be extended or become permanent.
These positions have full-time onsite requirements.
An eligibility list may be established to fill future temporary and permanent vacancies.
A Criminal Record Check (CRC) will be required.
Employees of the BC Public Service must be located in BC at the time of employment.

Working for the BC Public Service:

The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.
We are committed to ensuring that reasonable accommodations are available throughout the hiring process, including the assessment and selection stages. Please email the individual or contact listed on the posting if you require an accommodation to fully participate in the hiring process.
The Indigenous Applicant Advisory Service is available to Indigenous (First Nations [status or non-status], Inuit or Métis) applicants originating from the land now known as Canada, seeking work or already employed in the BC Public Service. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.