CLK 09R - Team Assistant

British Columbia Public Service Careers; Port Alberni; On-site; CAD 55,000 - 62,000; Full time

Job summary

The BC Public Service is seeking a Team Assistant in Port Alberni, BC, to act as the first point of contact and provide essential administrative support in a multi-service office. This full-time role emphasizes empathy, professionalism, and teamwork with social workers and other professionals.

Based in Port Alberni, the position requires on-site work and offers opportunities for growth within a collaborative team committed to serving children, families, and diverse community members.

Qualifications

• Certificate or coursework and 6 months related experience.
• Secondary School graduation (Dogwood, GED) and 6 months related experience.
• Evergreen and 1 year related experience.
• An equivalent combination of education and experience may be considered.

Responsibilities

• Be the first point of contact for children, youth, families, and community members accessing services.
• Provide administrative and clerical support to professional staff, playing a vital role in supporting service delivery.
• Help ensure clients receive the assistance they need and assist with daily office operations.
• Learn and grow in a professional environment, showing initiative and empathy in challenging situations.

Skills

Customer service

Administrative support

Teamwork

Empathy

Communication

Education

Certificate or coursework and 6 months related experience

Secondary School graduation

Evergreen and 1 year related experience

Equivalent combination of education and experience

Tools

Microsoft Office

Job description

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Posting Title

CLK 09R - Team Assistant

Position Classification

Union

GEU

Work Options

On-Site

Location

Port Alberni, BC V9Y 8Y9 CA (Primary)

Salary Range

$54,684.22 - $61,647.97 annually

Close Date

Job Type

Regular Full Time

Temporary End Date

Ministry/Organization

BC Public Service -> Children & Family Development

Ministry Branch / Division

Service Delivery

Job Summary

The Team

The Admin Team is an established and collaborative group of five team members and an Office Manager who support multiple service delivery areas. The team plays an important role in creating a welcoming, respectful, and inclusive experience as first points of contact, while providing administrative support to a multi-service office. Team members work closely with social workers, social work assistants, mental health clinicians, youth probation officers, and visiting professionals, and are united by a strong commitment to teamwork, compassion for the people they serve, and fostering a positive workplace where diverse perspectives are valued.

The Role

As the Team Assistant, you will be the first point of contact for children, youth, families, and community members accessing services, helping to create a welcoming, respectful, and inclusive experience for everyone. You will provide administrative and clerical support to professional staff, playing a vital role in supporting service delivery and helping ensure clients receive the assistance they need. This position offers opportunities to learn and grow in a professional environment, making it a great fit for someone who takes initiative, adapts well to change, and can support people with empathy and professionalism during challenging situations.

Qualifications: Education and Experience Requirements

• Certificate or coursework and 6 months related experience; OR
• Secondary School graduation (Dogwood, GED) and 6 months related experience; OR
• Evergreen and 1 year related experience; OR
• An equivalent combination of education and experience may be considered.

Related Experience may include

• Six months experience working in a computerized environment using various computer applications and data bases. (For example: Microsoft Office applications including Word Excel, Outlook) for word processing, spread sheeting, data entry, email and video teleconferencing; and case management or other database applications.
• Experience providing quality customer or client service, carrying out duties and responding to client needs in a professional manner.
• Experience working independently and as a team member with a multi-disciplinary environment and with other professional staff, client, and service providers.

Preference may be given to applicants with

• Administrative experience working with vulnerable children and families in a human/social services setting.
• Experience using MCFD applications: Integrated Case Management (ICM) and/or Management Information Systems (MIS) computer applications.
• Consideration may be given for completion of an Administrative Business Skills course or program as experience equivalency.

For questions regarding this position, please [e-mail] .

About this Position

This position is based in Port Alberni.

This position requires full-time, in-person work.

An eligibility list may be established to fill future temporary and/or permanent vacancies.

A Criminal Record Check (CRC) and Criminal Record Review Act Check (CRRA) will be required.

Employees of the BC Public Service must be located in BC at the time of employment.

Working for the BC Public Service

The BC Public Service is committed to creating adiverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

We are committed to ensuring that reasonable accommodations are available throughout the hiring process, including the assessment and selection stages. Please email the individual or contact listed on the posting if you require an accommodation to fully participate in the hiring process.

TheIndigenous Applicant Advisory Service is available to Indigenous (First Nations [status or non-status], Inuit or Métis) applicants originating from the land now known as Canada, seeking work or already employed in the BC Public Service. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.