Clinic Operations Manager — Hybrid & Patient Experience

Intello Technologies Inc.; Montreal (administrative region); Hybrid; CAD 70,000 - 130,000; Full time

Benefits offered by this job

Competitive salary + bonus

3 weeks vacation

Flexible benefits plan

Hybrid/on-site options

Pension matching & share purchase

Job summary

TELUS Health is seeking a Team Leader to supervise administrative teams within a multi-clinic setting and drive efficient clinical operations. You will mentor reception, medical assistants, and coordinators while implementing process improvements that enhance patient experiences and service delivery.

The role requires strong leadership, 7+ years in customer service, 4+ years in operations or people management, and fluency in French and English.

Qualifications

• College diploma (DEC) in a relevant field; a Bachelor's degree is an asset.
• Minimum of 7 years of experience in customer service.
• 4 years of experience in operations management and/or people management.
• Bilingualism in French and English, both spoken and written, is essential.
• Strong ability to work under pressure, with autonomy, resourcefulness, and a strong sense of urgency.
• Knowledge of Microsoft Office (Google Workspace is an asset).
• Advanced English proficiency is required for communication with external and internal parties.

Responsibilities

• Lead a team committed to delivering a high level of patient experience and optimize clinical operations.
• Directly supervise reception, medical assistants, and operations coordinators; recruit, train, and develop staff.
• Plan schedules and manage replacements based on operational needs.
• Provide coaching, support, and recognition to enhance engagement and retention.
• Oversee daily operations and implement best practices for service quality and performance metrics.
• Collaborate with managers from other clinics to share best practices and drive growth.

Skills

Customer service

Operations management

People management

Bilingual (French/English)

English proficiency

Microsoft Office

Education

DEC (college diploma) in relevant field

Bachelor's degree (asset)

Tools

Microsoft Office

Job description

TELUS Health is seeking a Team Leader to supervise administrative teams within a multi-clinic setting and drive efficient clinical operations. You will mentor reception, medical assistants, and coordinators while implementing process improvements that enhance patient experiences and service delivery.

The role requires strong leadership, 7+ years in customer service, 4+ years in operations or people management, and fluency in French and English.