Clinic Operations Leader – Healthcare

WELL Health Technologies Corp. (TSX: WELL); Toronto; On-site; CAD 50,000 - 70,000; Full time

Job summary

WELL HEALTH CLINIC NETWORKS INC. is seeking a Clinic Manager in Toronto to lead daily clinic operations, patient flow, and staff management. The role emphasizes delivering high-quality patient care, regulatory compliance, and a smooth patient experience.

The successful candidate will oversee physician scheduling, EMR access, and billing workflows while coordinating cross-functional teams to improve performance and service delivery in a fast-paced clinical setting.

Qualifications

• Healthcare administration or clinic management experience.
• Strong leadership, communication, and problem-solving skills.
• Knowledge of Ontario primary care, OHIP billing, privacy, and compliance.
• Experience with staffing, budgeting, and operational reporting.
• Experience working in a Family Health Organization (FHO) clinic is an asset.
• Comfort with EMRs, including Accuro, and Microsoft Office.
• Ability to manage changing priorities in a fast-paced environment.
• A commitment to building a positive and inclusive clinic culture.

Responsibilities

• Oversee daily clinic operations, patient flow, staffing, and room allocation.
• Monitor clinic expenses, staffing ratios, inventory, and KPIs.
• Identify workflow gaps and implement improvements.
• Maintain a clean, safe, welcoming clinic environment.
• Ensure WELL policies and regulatory requirements are followed.
• Recruit, onboard, schedule, coach, and support clinic staff.
• Manage attendance, vacation requests, timecards, and coverage.
• Promote cross-training, accountability, and team engagement.
• Support performance management and address staff concerns.
• Coordinate physician schedules, coverage, rooms, and onboarding.
• Support EMR access, billing setup, supplies, and clinic workflows.
• Act as the main contact between physicians, staff, and corporate teams.
• Support physician recruitment, retention, and practice growth.
• Maintain a positive patient-focused experience.
• Monitor wait times, appointment access, and patient flow.
• Address patient concerns and escalate serious issues.
• Oversee OHIP and private billing; monitor rejected claims, AR, and reconciliation.
• Track clinic performance and create improvement action plans.
• Manage clinic supplies, equipment, and exam-room readiness.
• Coordinate repairs, maintenance, and vendor support.
• Report EMR, IT issues; support new systems and improvements.
• Maintain privacy, IPAC, health and safety, and College requirements.
• Support incident reporting, audits, and corrective actions.
• Protect patient confidentiality and appropriate EMR access.
• Provide MOA coverage when needed.
• Answer phones, greet/check-in patients, schedule appointments.
• Manage referrals, forms, faxes, and patient records.
• Collect payments and support OHIP and private billing.

Job description

WELL HEALTH CLINIC NETWORKS INC. is seeking a Clinic Manager in Toronto to lead daily clinic operations, patient flow, and staff management. The role emphasizes delivering high-quality patient care, regulatory compliance, and a smooth patient experience.

The successful candidate will oversee physician scheduling, EMR access, and billing workflows while coordinating cross-functional teams to improve performance and service delivery in a fast-paced clinical setting.