Clinic Operations Lead — Impactful Care & Growth

Miles HR; Surrey; On-site; CAD 70,000 - 100,000; Full time

Job summary

Miles HR is assisting a Medical Clinic in Surrey to find a Clinic Manager who can lead daily operations, ensure efficient patient flow, and uphold high standards of care and regulatory compliance.

The successful candidate will supervise staff, manage budgets and billing processes, coordinate EMR usage (Profile) and payroll (Payworks), and partner with physicians to enhance service quality in a fast-paced environment.

Qualifications

• Proven experience in a medical office or clinic setting in a Leadership role.
• Proven ability to lead teams, manage operations, and deliver measurable improvements.
• Strong supervisory experience with a focus on team leadership and development.
• Familiarity with healthcare management principles and practices.
• Experience with financial management including budgeting and fiscal oversight within a healthcare environment.
• Proficiency in medical administrative support functions including scheduling, billing, and coding processes.
• Strong problem-solving skills and comfort navigating competing priorities in a fast-paced environment.
• Familiarity with healthcare policies, office systems, and regulatory compliance.
• Experience with payroll software (Payworks) an asset.
• Tech-savvy and experienced with implementing and optimizing systems.
• Experience with EMR systems such as Profile.
• Excellent communication skills with the ability to interact effectively with patients, staff, and external stakeholders.
• Ability to navigate complex healthcare systems while maintaining a focus on patient-centered care.

Responsibilities

• Oversee the daily operations of the clinic, ensuring compliance with healthcare regulations and standards.
• Manage fiscal responsibilities including budgeting, financial management, and resource allocation.
• Supervise and support clinic staff, fostering a collaborative and productive work environment.
• Implement and maintain efficient office management practices to optimize patient flow and service delivery.
• Ensure adherence to BC and Canadian privacy regulations and maintain confidentiality of patient records.
• Utilize EMR systems such as Profile for effective medical record management.
• Coordinate human resources functions including hiring, training, performance evaluations, and staff development.
• Monitor clinic performance metrics and implement strategies for improvement in patient care and operational efficiency.
• Maintain knowledge of medical terminology, managed care processes, and utilization management practices.
• Collaborate with healthcare providers to ensure high standards of clinical care are met.
• Serve as the main liaison between physicians, staff, and patients, promoting open communication and problem resolution.
• Support strategic growth initiatives and service enhancements.

Skills

Leadership

Team management

Budgeting

Billing & coding

EMR systems

Payworks

Communication

Regulatory compliance

Healthcare operations

Tools

Profile EMR

Payworks

Job description

Miles HR is assisting a Medical Clinic in Surrey to find a Clinic Manager who can lead daily operations, ensure efficient patient flow, and uphold high standards of care and regulatory compliance.

The successful candidate will supervise staff, manage budgets and billing processes, coordinate EMR usage (Profile) and payroll (Payworks), and partner with physicians to enhance service quality in a fast-paced environment.