Clinic Manager - London

Medicentres Canada Inc.; London; Remote; CAD 55,000 - 60,000; Full time

Job summary

Medicentres Canada Inc. seeks a Clinic Manager to oversee day-to-day operations at Wonderland location. You will lead staffing, engagement, and billing processes while collaborating with physicians, patients, and vendors to support high quality care.

The role requires strong problem-solving, leadership, and confidentiality in handling patient information, with a focus on maintaining safety, IPAC standards, and a customer-first culture.

Qualifications

• 1–3 years clinic experience.
• 2–3 years management experience, preferably in a health care clinic.
• Customer service focus with strong communication skills.
• Detail oriented with exceptional problem-solving skills.
• Adaptable and flexible.
• Demonstrated leadership skills with the ability to manage and motivate teams.
• Ability to handle confidential information in compliance with the Health Information Act guideline.

Responsibilities

• Oversee daily clinic operations and staffing to meet targets.
• Lead onboarding for physicians and EMR training.
• Ensure billing submissions are accurate and timely.
• Maintain infection control standards and safety policies.
• Drive customer service culture and staff engagement.
• Collaborate with physicians, patients, vendors, and staff.

Skills

Customer service

Communication

Problem solving

Adaptability

Leadership

Confidentiality

Job description

Job Location: Wonderland

Job Type: Full Time

Schedule: Days, Evenings, Weekends...

Compensation: $55,000 - $60,000

Number of Vacancies: 1

COMPANY INFORMATION:

Looking to make a difference? Looking to join an incredible team?

Medicentres is a growing network of professionally managed healthcare clinics dedicated to providing accessible healthcare to patients across Alberta, Saskatchewan, Manitoba, and Ontario.

Regardless of your role, you will be an integral part of our customer-first team and are guaranteed to make an impact on the lives of Canadians. Medicentres is seeking to change the way healthcare is delivered in Canada by using technology to improve the patient experience.

By choosing to belong at Medicentres, you will join a team of passionate, like-minded people enjoying a challenging and rewarding career in the ever-changing health care industry. It starts with you. That's a simple sentence but it says a lot. It reminds each one of us that what we do matters.

JOB PURPOSE:

Reporting to the Regional Operations Manager, responsible for efficient day to day operations of the clinics. The Clinic manager is responsible to implement, lead and communicate new initiatives and programs to staff and physicians. Additionally, work collaboratively with physicians, patients, clients, vendors and other internal and external customers to support high quality patient care. This role supports a remote location and requires strong problem‑solving skills and the ability to work independently.

PRINCIPAL RESPONSIBILITIES:

Clinic Management and Oversight

• Achieving the performance goals including, but not limited to physician retention, physician satisfaction, physician patient count, controllable expenses, and operational targets.
• Responsible for patient, physician and staff engagement.
• Ensures that company policies, processes and procedures are adhered to.
• Ensures optimal levels of medical and office supplies are maintained according to budget.
• Ensures clinic equipment is well maintained.
• Ensures that funds generated by the clinic are accurately accounted for on a daily basis.
• Ensures standards for cleanliness, safety, equipment cleaning and IPAC (infection prevention and control) are maintained.
• Responsible for handling patient concerns in an effective manner in accordance with our
• customer service standards.
• Communicates and executes on strategic initiatives affecting clinic operations including the ongoing development of a customer service culture, communication, core purpose and core values with staff and physicians.
• Liaises with the Regional Operations Manager and other Clinic support team members regarding clinic profiles and changes.
• Ensures all operational reporting and metrics are completed in a timely manner.
• Ensures the EMR is protected and safeguarded according to organizational policy.
• Manages clinic staffing levels for adherence to the staffing model.
• Responsible for all aspects of performance management, performance reviews and progressive discipline.
• Responsible for hiring both medical & non‑medical staff as required.
• Communicates Health & Safety initiatives in the clinic to ensure compliance with company policies.
• Supports full onboarding for new physicians, including EMR training, appointment booking support, and billing submission support.
• Ensures billing submissions are accurate, reviews and fixes rejections daily and monthly, and supports timely physician payment.
• Performs other duties as assigned

Business Development

• Supports and executes on business development programs and initiatives
• Supports the growth of the clinic
• Participates in and supports community involvement and perception of the Medicentres brand

Organizational Leadership

• Exemplifies the organizations core values and ensure staff are aware of organization’s core purpose and core values and are performing to these standards on an ongoing basis.
• Leads by example and demonstrates a ‘hands on’ approach in identifying and responding to issues in a timely manner.
• Provides day-to-day management of clinic staff and is responsible for the direct supervision, support, and accountability of the team.

KNOWLEDGE, SKILLS AND EXPERIENCE

• 1-3- years clinic experience
• 2-3 years management experience, preferably in a health care clinic
• Customer service focus with strong communication skills
• Detail oriented with exceptional problem‑solving skills
• Demonstrated ability to be adaptable and flexible
• Demonstrated leadership skills with the ability to manage and motivate teams
• Ability to handle confidential information in compliance with the Health Information Act guideline

We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs.

We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws. We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted.

Please note, AI may be used in the selection and recruitment process.