Clinic Practice Manager

Clinic 805; Victoria; On-site; CAD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive pay

Paid vacation

Supportive environment

Impactful work

Job summary

Clinic 805 in Victoria, BC is seeking an experienced Clinic Practice Manager to lead daily operations, HR, and regulatory compliance, ensuring smooth patient flow and an outstanding staff experience.

The manager will collaborate with physicians and leadership to oversee budgeting, scheduling, payroll liaison, quality initiatives, and risk management, fostering a positive culture and continuous improvement.

Qualifications

• Bachelor’s degree in Business Administration, Healthcare Administration, Human Resources, or related field, or equivalent experience.
• Minimum 3–5 years of progressive management experience, preferably in healthcare.
• Strong leadership, organizational, and problem-solving skills.
• Excellent written and verbal communication abilities.
• Advanced proficiency with Microsoft Office applications.
• Demonstrated ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Oversee daily clinic operations and workflow.
• Develop, implement, and monitor administrative processes.
• Coordinate clinic scheduling and resource allocation.
• Ensure efficient patient flow and service delivery.
• Support strategic planning and organizational initiatives.
• Coordinate maintenance, vendor management, and workplace safety.

Skills

Leadership

Organizational skills

Communication

Problem-solving

Multitasking

Microsoft Office

HR knowledge

Education

Bachelor’s degree in Business Administration / Healthcare Administration

Tools

EMR systems

Payroll software

Job description

Clinic 805 is a patient-focused medical and cosmetic clinic offering a comprehensive range of surgical and non-surgical aesthetic treatments. We are committed to delivering safe, high-quality, and compassionate care. We are seeking an experienced and highly organized Clinic Practice Manager to provide operational leadership and support the continued growth and success of our clinic.

Status: Permanent full-time.

Hours: Full-Time, Permanent (4 or 5 days a week).

This is an excellent opportunity for a motivated healthcare leader who enjoys fostering a positive workplace culture, driving operational excellence, and ensuring exceptional patient and staff experience.

Position Summary

The Practice Manager is responsible for the day-to-day administrative and operational management of the clinic. Working closely with physicians, clinical staff, and leadership, the Practice Manager ensures efficient operations, regulatory compliance, financial stewardship, and a positive patient experience.

The successful candidate will oversee clinic operations, human resources, quality improvement initiatives, and administrative functions while promoting a collaborative and professional work environment.

Key Responsibilities

Operations & Administration

• Oversee daily clinic operations and workflow.
• Develop, implement, and monitor administrative processes and procedures.
• Coordinate clinic scheduling and resource allocation.
• Ensure efficient patient flow and service delivery.
• Support strategic planning and organizational initiatives.
• Coordinate clinic maintenance and facility-related services, including preventive maintenance schedules, repairs, vendor management, and workplace safety considerations.

Human Resources

• Support recruitment, onboarding, training, and retention of staff.
• Maintain employee personnel files and confidential HR documentation.
• Manage employee files and documentation.
• Coordinate performance reviews and employee development activities.
• Foster a positive, respectful, and collaborative workplace culture.
• Assist with employee relations matters and conflict resolution.
• Prepare and review staff timesheets, ensuring accuracy and timely submission.
• Act as the primary liaison with the payroll provider and coordinate payroll-related matters, including employee updates, payroll changes, and issue resolution.
• Monitor mandatory training, certifications, and staff compliance requirements.

Financial & Business Management

• Monitor clinic expenditures and operational budgets.
• Oversee accounts payable, including invoice processing and payment coordination.
• Review invoices, contracts, and vendor agreements.
• Assist with financial reporting and performance monitoring.
• Identify opportunities for operational efficiencies and cost savings.

Quality, Compliance & Risk Management

• Support quality improvement and patient safety initiatives.
• Ensure compliance with applicable regulations, accreditation requirements, and clinic policies.
• Coordinate annual policy reviews and staff education activities.
• Monitor incident reporting, corrective actions, and risk management processes.
• Maintain documentation required for audits and accreditation reviews.
• Promote a high standard of patient service and professionalism.
• Respond to patient concerns and complaints in a timely manner.
• Monitor patient feedback and identify opportunities for improvement.

Qualifications

Required

• Bachelor’s degree in Business Administration, Healthcare Administration, Human Resources, or a related field, or an equivalent combination of education and experience.
• Minimum 3–5 years of progressive management experience, preferably in a healthcare setting.
• Strong leadership, organizational, and problem-solving skills.
• Excellent written and verbal communication abilities.
• Advanced proficiency with Microsoft Office applications.
• Demonstrated ability to manage multiple priorities in a fast-paced environment.

Preferred

• Experience in a surgical, medical specialty, or ambulatory care setting.
• Knowledge of healthcare privacy legislation and accreditation standards.
• Human Resources training or certification.
• Experience with healthcare scheduling and electronic medical record systems.

Skills & Attributes

• Strong interpersonal and relationship-building skills
• High level of professionalism and discretion
• Excellent time-management and organizational abilities
• Ability to lead and motivate teams
• Sound judgment and decision-making skills
• Attention to detail and commitment to continuous improvement

What We Offer

• Competitive compensation to commensurate with experience
• Paid vacation
• Supportive and collaborative work environment
• Opportunity to make a meaningful impact on the patient and staff experience

We thank all applicants for their interest; however, only those selected for an interview will be contacted.