Clinic Manager

Passion Dental Group; Vancouver; On-site; CAD 79,000 - 87,000; Full time

Benefits offered by this job

Parking allowance

Health spending

Bonus structure for clinic managers

Great Place to Work Certified

Job summary

Passion Dental Group's Broadway Dental Group in Vancouver seeks a Clinic Manager to lead a dynamic team, optimize daily operations, and enhance patient experience. You will guide scheduling, staff development, and service quality, collaborating with regional leadership to drive clinic success.

The role emphasizes people leadership, operational excellence, and a patient-first approach within a growing Canadian dental organization.

Qualifications

• 5+ years in dental clinic settings with leadership experience.
• Strong knowledge of dental billing and insurance protocols.

Responsibilities

• Establish and manage internal office protocols and procedures to ensure overall office efficiency.
• Hire, train, and develop new office staff to meet patients’ needs and uphold the clinic’s standards.
• Develop and manage staff schedules and timesheets, overseeing HR functions at both clinics.
• Create, implement, and manage an effective office budget.
• Oversee processing of insurance claims and billing systems for accuracy and compliance.
• Deliver leadership to ensure outstanding client service.
• Greet patients professionally and create a welcoming atmosphere.
• Schedule appointments and optimize clinic workflow.
• Respond to inquiries promptly and professionally.
• Use Tracker software and MaxAssist systems for operations support.
• Train staff on software usage and maintain clinic culture.

Skills

Leadership

Team management

Scheduling

Communication

Problem solving

Tools

Tracker software

MaxAssist systems

Microsoft Office

Job description

Clinic Manager

Join Broadway Dental Group | Vancouver, BC

Opportunity Snapshot

• Full-Time
• Schedule: Monday to Friday 7:30 am to 4:30 pm
• $38.00 to $42.00/ hour
• Bonus structure for clinic managers
• Parking Allowance and Health Spending
• Great Place to Work® Certified Organization

Shape the Culture. Elevate the Experience.

At Passion Dental Group, we believe exceptional patient care starts with empowered teams, strong leadership, and a culture where people can thrive.

As a Clinic Manager, you’ll play a key leadership role in creating a positive experience for both patients and team members. You’ll help keep the practice running smoothly, support a strong and collaborative team culture, and ensure we’re delivering an exceptional standard of patient care.

Working closely with the Regional Director, you’ll take ownership of the clinic’s day-to-day operations and performance. From building an effective schedule and supporting patient satisfaction to coaching your team and achieving practice goals, you’ll help turn strategy into action and great clinics into exceptional ones.

About Our Clinic

Located in the heart of Downtown Vancouver, Broadway Dental is a beautiful, modern clinic that offers a bright and welcoming environment with stunning views and the latest dental technology. The team is passionate about creating a comfortable, positive experience for every patient and takes a collaborative, personalized approach to care, with a strong focus on communication, education, and building lasting relationships.

What You’ll Love About This Opportunity

• Opportunity to lead and influence a thriving dental team
• Meaningful impact on patients, team culture, and clinic success
• Work alongside supportive Doctors, Regional Directors, and team members
• Autonomy to identify opportunities and drive improvements
• Professional growth and leadership development opportunities
• Collaborative and people-first workplace culture
• Chance to help shape the success of a growing Canadian dental organization

What You’ll Be Doing

• Establish and manage internal office protocols and procedures to ensure overall office efficiency.
• Hire, train, and develop new office staff to meet patients’ needs and uphold the clinic’s standards.
• Develop and manage staff schedules and timesheets, overseeing other HR functions at both clinics.
• Create, implement, and manage an effective office budget.
• Oversee the processing of insurance claims and billing systems, ensuring accuracy and compliance.
• Deliver individual and team leadership to ensure all office employees provide outstanding client service.
• Greet patients professionally and cheerfully, creating a welcoming atmosphere.
• Schedule appointments and organize the clinic schedule to optimize workflow.
• Answer and appropriately route phone calls, addressing inquiries promptly and professionally.
• Utilize experience in internal and external marketing to enhance clinic visibility and community engagement.
• Train staff on the use of Tracker software (training provided) and manage MaxAssist systems.
• Perform other office administration duties as required.
• Uphold and protect the culture at the clinic, fostering a positive and engaging work environment

What You’ll Bring

• At least 5 years of dental clinic setting experience and at least 3 years of leadership experience.
• Working knowledge of dental billing and insurance protocols.
• Proficient computer skills, including knowledge of Microsoft Office.
• Strong verbal and written communication skills.
• Solid problem-solving abilities and attention to detail.
• Friendly, professional demeanour with excellent interpersonal skills.
• Ability to multitask effectively, working independently and as part of a dynamic team.

Most importantly, you're a people-first leader who understands that great results come from building strong teams and helping others succeed.

Why Passion Dental Group?

Broadway Dental Group is a proud part of Passion Dental Group — a dental service organization actually founded by dentists. We do things a little differently: our clinics keep their own culture, relationships and patient experience, while getting extra support behind the scenes — think resources, mentorship and learning opportunities that come with being part of a bigger group.

We're also Great Place to Work® certified, based on real feedback from our team about trust, leadership, culture, and feeling valued. It's something we're proud of and keep working to earn.

Sound like your kind of place?

#PassionLP