Veterinary Client Experience Specialist

NVA Canada; Squamish; On-site; CAD 28,000 - 34,000; Part time

Benefits offered by this job

Staff discounts

Health & Dental Benefits (if working)

Continued education allowance

Scrub allowance

Job summary

Eagleview Veterinary Hospital in Squamish, BC is seeking a friendly Customer Services Representative to join our busy, community-focused team. You will be the first contact for clients and pets, delivering welcoming service and coordinating scheduling, payments, and records.

We offer a supportive team, weekend/evening shifts, staff discounts, and a competitive hourly wage based on experience. Strong communication and teamwork are essential to help veterinarians and technicians provide great care.

Qualifications

• Excellent customer service and communication skills.
• Ability to multitask and stay calm under pressure.
• Strong attention to detail.
• Team-oriented attitude with a positive outlook.
• Previous veterinary or medical receptionist experience preferable.

Responsibilities

• Greeting clients and patients with warmth and professionalism.
• Answering phones and scheduling appointments.
• Managing emails and client communication.
• Processing payments and handling invoices.
• Dealing with insurance claims.
• Maintaining accurate medical records.
• Supporting veterinarians and technicians with daily workflow.
• Keeping the reception area clean and organized.

Skills

Customer service

Communication

Multitasking

Attention to detail

Teamwork

Reception experience

Job description

Eagleview Veterinary Hospital in Squamish, BC is seeking a friendly Customer Services Representative to join our busy, community-focused team. You will be the first contact for clients and pets, delivering welcoming service and coordinating scheduling, payments, and records.

We offer a supportive team, weekend/evening shifts, staff discounts, and a competitive hourly wage based on experience. Strong communication and teamwork are essential to help veterinarians and technicians provide great care.