Client Services Coordinator

Senior Helpers Parent Account; Kelowna; On-site; CAD 34,000 - 37,000; Full time

Benefits offered by this job

Health benefits

Paid vacation

Professional development

Supportive team culture

Job summary

Senior HelpersOkanagan is seeking a Client Services Coordinator to support clients, caregivers, and the care team. This role calls for a registered HCA/PSW or experienced caregiver with strong communication skills and a passion for seniors.

You will assist with assessments, care planning, scheduling, ongoing client communication, and caregiver onboarding, while upholding provincial regulations and company policies.

Qualifications

• Registered with the BC Care Aide & Community Health Worker Registry.
• Completion of a recognized HCA program.
• 2+ years experience in senior care or a similar role.
• Strong communication, organization, and problem-solving skills.
• Ability to handle sensitive situations with empathy.
• Proficiency with Microsoft Office; WellSky experience is an asset.
• Reliable transportation and flexibility for occasional evenings/weekends.

Responsibilities

• Assist the Client Services Nurse and Client Services Supervisor with client assessments and care‑plan development when needed.
• Support ongoing communication with clients and families.
• Supervise and support caregivers; help resolve issues as they arise.
• Manage caregiver shift schedules to ensure reliable coverage.
• Provide direct care when needed to maintain continuity for clients.
• Maintain accurate client records and documentation.
• Handle client inquiries and concerns.
• Assist with caregiver recruitment, onboarding, and training.
• Ensure compliance with provincial regulations and company policies.
• Support community outreach and relationship‑building efforts.

Skills

Communication skills

Organization

Problem solving

Empathy

Microsoft Office

WellSky

Transportation

Education

HCA program completion

Tools

WellSky

Microsoft Office

Scheduling software

Job description

Client Services Coordinator – Senior HelpersOkanagan

Senior HelpersOkanagan has an immediate opening for a Client Services Coordinator to support our clients, caregivers, and care team. If you’re a registered HCA, PSW or experiences caregiverwith strong communication skills and experience in senior care, this is a meaningful role with room to grow.

What You’ll Do

• Assist the Client Services Nurse and Client Services Supervisor with client assessments and care‑plan development when needed
• Support ongoing communication with clients and families
• Supervise and support caregivers; help resolve issues as they arise
• Manage caregiver shift schedules to ensure reliable coverage
• Provide direct care when needed to maintain continuity for clients
• Maintain accurate client records and documentation
• Handle client inquiries and concerns
• Assist with caregiver recruitment, onboarding, and training
• Ensure compliance with provincial regulations and company policies
• Support community outreach and relationship‑building efforts

What You Bring

• Registered with the BC Care Aide & Community Health Worker Registry
• Completion of a recognized HCA program
• 2+ years experience in senior care or a similar role
• Strong communication, organization, and problem‑solving skills
• Ability to handle sensitive situations with empathy
• Proficiency with Microsoft Office; WellSky experience is an asset
• Reliable transportation and flexibility for occasional evenings/weekends

Benefits

• Competitive salary ($25-$27 per hour)
• Option to join health benefits program
• Paid vacation
• Professional development opportunities
• Supportive, positive team culture

Join a team that values compassion, connection, and exceptional care for seniors.

Senior HelpersOkanagan Company Culture

Our culture is rooted in strong core values, recognition, and respect. Our caregivers and staff are treated with dignity in an inclusive environment, experience genuine camaraderie, and take pride in work that makes a real difference in the lives of seniors.

We are an equal opportunity employer and prohibit discrimination or harassment based on any protected characteristic under federal, provincial, or local laws.

INDCAN