Client Services Coordinator

Senior Helpers; Kelowna; On-site; CAD 29,000 - 39,000; Full time

Benefits offered by this job

Health benefits option

Paid vacation

Professional development opportunities

Growth pathway into scheduling/lead or

Job summary

Senior Helpers Okanagan in Kelowna seeks a Client Services Coordinator to support our caregiver team, manage schedules, and ensure smooth daily operations. This role suits a registered HCA or experienced caregiver who thrives in a fast-paced environment and wants a clear path to leadership.

The Coordinator ensures continuity of care through scheduling, client communication, and hands-on caregiving when gaps arise, with a two-coordinator rotation and 23-27 office hours plus care shifts.

Qualifications

• Registered with the BC Care Aide Registry.
• HCA program completion.
• 2+ years senior-care experience.
• Strong communication, organization and follow-through.

Responsibilities

• Manage daily/weekly caregiver schedules and respond quickly to cancellations.
• Handle client calls related to timing, logistics, and schedule updates.
• Support caregivers with logistical problem-solving.
• Take light-to-moderate client care shifts to maintain continuity.
• Maintain accurate documentation in WellSky.
• Assist with onboarding and operational tasks.
• Support community outreach and presentations to seniors.

Skills

Care coordination

Communication

Organization

Follow-through

Reliability

Education

BC Care Aide Registry

HCA program completion

Tools

WellSky

Job description

Client Services Coordinator - Senior Helpers Okanagan
$25/hr

• Full‑Time
• Growth Pathway
• Immediate Opening

Senior Helpers Okanagan is hiring a Client Services Coordinator to support our caregiver team, maintain reliable schedules, and ensure smooth day‑to‑day operations. This role is ideal for a registered HCA or experienced caregiver who thrives in a fast‑paced, logistical environment and wants a clear path to grow into leadership.

About The Role

The Coordinator ensures continuity of care through effective scheduling, some client communication, and hands‑on caregiving support when coverage gaps arise.

Key Responsibilities

• Manage daily/weekly caregiver schedules and respond quickly to cancellations
• Handle client calls related to timing, logistics, and schedule updates
• Support caregivers with logistical problem‑solving
• Take light‑to‑moderate client care shifts (8-12 hrs/week) to maintain continuity
• Maintain accurate documentation in WellSky
• Assist with onboarding and operational tasks
• Support community outreach as assigned; including presentations to seniors and community facilities.

What You Bring

• Registered with the BC Care Aide Registry
• HCA program completion
• 2+ years senior‑care experience
• Strong communication, organization, and follow‑through
• Calm, steady professionalism
• Reliable transportation; flexibility for occasional evenings/weekends

Hours & Structure

Two‑Coordinator rotation
23-27 office hours/week + care‑shift supplementation. 30+ hour work week.
Alternating weekend on‑call

Why Join Us

• Clear growth pathway into scheduling leadership, operations, or Supervisor roles
• Supportive, positive team culture
• Health benefits option
• Paid vacation
• Professional development opportunities