Senior Care Client Services Coordinator

Senior Helpers Parent Account; Kelowna; On-site; CAD 34,000 - 37,000; Full time

Benefits offered by this job

Health benefits

Paid vacation

Professional development

Supportive team culture

Job summary

Senior HelpersOkanagan is seeking a Client Services Coordinator to support clients, caregivers, and the care team. This role calls for a registered HCA/PSW or experienced caregiver with strong communication skills and a passion for seniors.

You will assist with assessments, care planning, scheduling, ongoing client communication, and caregiver onboarding, while upholding provincial regulations and company policies.

Qualifications

• Registered with the BC Care Aide & Community Health Worker Registry.
• Completion of a recognized HCA program.
• 2+ years experience in senior care or a similar role.
• Strong communication, organization, and problem-solving skills.
• Ability to handle sensitive situations with empathy.
• Proficiency with Microsoft Office; WellSky experience is an asset.
• Reliable transportation and flexibility for occasional evenings/weekends.

Responsibilities

• Assist the Client Services Nurse and Client Services Supervisor with client assessments and care‑plan development when needed.
• Support ongoing communication with clients and families.
• Supervise and support caregivers; help resolve issues as they arise.
• Manage caregiver shift schedules to ensure reliable coverage.
• Provide direct care when needed to maintain continuity for clients.
• Maintain accurate client records and documentation.
• Handle client inquiries and concerns.
• Assist with caregiver recruitment, onboarding, and training.
• Ensure compliance with provincial regulations and company policies.
• Support community outreach and relationship‑building efforts.

Skills

Communication skills

Organization

Problem solving

Empathy

Microsoft Office

WellSky

Transportation

Education

HCA program completion

Tools

WellSky

Microsoft Office

Scheduling software

Job description

Senior HelpersOkanagan is seeking a Client Services Coordinator to support clients, caregivers, and the care team. This role calls for a registered HCA/PSW or experienced caregiver with strong communication skills and a passion for seniors.

You will assist with assessments, care planning, scheduling, ongoing client communication, and caregiver onboarding, while upholding provincial regulations and company policies.