Client Services Coordinator

Lifemark Health Group; Calgary; On-site; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Health benefits

Employee Assistance Program

Discounts on partner services

Stock Purchase Plan (ESPP)

Job summary

Viewpoint is the leading provider of independent medical assessments in Canada, delivering timely access to a national network of professionals across 300+ locations. The Client Services Coordinator acts as the first point of contact, handling schedules, files, and communications with care and accuracy.

The role requires post-secondary education, 3 years in client service or admin, strong MS Office knowledge, and excellent communication.

Qualifications

• Post-secondary education completed; experience in client service or admin in insurance/healthcare preferred.
• Proficient with MS Office, Outlook, Internet, and Adobe Acrobat.
• Strong verbal and written communication skills.
• Excellent organizational and multitasking abilities.
• Knowledge of medical terminology a strong asset.
• Detail-oriented with mature work ethic.

Responsibilities

• Manage IME service schedules and maintain the administrative database.
• Prepare and send consultant files as needed for completed services.
• Greet examinees and assist with forms completion.
• Coordinate courier deliveries and maintain accurate records.
• Provide clerical support to consultants, management and staff.
• Develop relationships with clients and assessors.

Skills

Client Service

Administrative support

Verbal and written communication

Organization and multitasking

Medical terminology knowledge

Education

Post-secondary/community college education

Tools

MS Office

Outlook

Internet

Adobe Acrobat

Job description

Full-time, In-Person

About Viewpoint

Viewpoint is the leading provider of high quality, defensible independent medical assessments. We are Canada’s largest IME company, delivering timely access to an extensive network of over 1,700 experienced and well-credentialed medical, psychological, and allied health professionals in over 300 physical locations across the country. With this breadth of coverage, we maintain overall service quality, accuracy and consistency while catering to the geographical needs of our clients.

Our clients cross a diverse range of sectors, including life and health insurers, property and casualty insurers, the legal community, employers and government organizations. Our strength lies in the foundation of excellence in service delivery that we provide, as well as our ability to work in close partnerships with our customers and assessors.

About Client Service Coordination

As a Client Services Coordinator you are the first point of contact for the company. You are passionate about your work and perform with a high level of energy, reliability and pride. You are an outgoing individual with multi-tasking capabilities and your administrative work is thorough, organized and detail oriented. You have strong computer skills including knowledge of MS Word, Excel and Database use. You have excellent verbal and written communication skills and your work experience demonstrates success in providing service and strong administrative support. Medical Office or Legal Assistant training is an asset.

Your responsibilities include:

• Booking, confirming and maintaining Independent Medical Evaluation service schedules using the administrative database
• Send consultants medical or other files necessary for the completion of the service.
• Receive and direct examinees and assist them with forms completion where necessary.
• Create assessment files, receive and file case documentation, and send consultant medical or other files necessary for completion of service
• Receive and transfer incoming calls.
• Coordinate courier deliveries and pickups.
• Maintain accurate records
• Word process a variety of documents, forms, and report data as required.
• Provide administrative and clerical support to consultants, management and staff.
• Develop and foster Client and Assessor relationships.
• Working with national accounts and facilitating Independent Medical Evaluation appointments
• Triage and coordinate files, ensuring appropriate service is being provided
• Responsible and accountable for reviewing the specifics of potential referrals to ensure we can accept them for medical evaluation
• Screening for conflict of interest and advising the appropriate parties when this arises
• Scheduling the service(s) with our roster of medical and paramedical assessors
• Booking secondary service providers when necessary (e.g. transportation, interpretation).
• Creating notifications consistent with our Service Level Agreements (SLAs)
• Producing the relevant directives for the assessor(s)
• Data entry and data accuracy
• Other duties as assigned.

Qualifications:

• Relevant post-secondary/community college education
• 3 years’ experience working in a Client Service or administrative position, ideally within the insurance/health care environment
• Comprehensive computer efficiency (MS Office, Outlook, Internet, Adobe Acrobat)
• Effective verbal and written communication skills
• Proven organizational and multi-tasking skills
• Knowledge of medical terminology and medical transcription experience is a strong asset
• Strong attention to detail
• Mature and strong work ethic
• Proven organizational and multi-tasking skills

Why choose Viewpoint?

• Comprehensive and flexible health and dental choices with Flex benefits
• Lifemark Employee Assistance Program
• Shoppers Drug Mart Employee Discount (30%)
• Employee Stock Purchase Plan (25%)
• Paid vacation and Wellness days
• Annual continuing education allowance of $1500 (applicable towards credential or designation fee)
• Goodlife Fitness Corporate Discount Gym Membership
• Ongoing internal training and development with opportunities for mentorship
• A diverse and inclusive workplace with a track record of high employee engagement and teamwork
• Nationally recognized brand with a strong digital presence

Thank you for your interest in joining our team! We appreciate the time and effort you’ve taken to apply for this position. Our team will carefully review all applications and contact candidates who meet the qualifications for the next steps. We encourage you to keep an eye on our future job openings. We look forward to connecting with the right candidate soon!