Office Admin

Lifemark Health Group; Mississauga; On-site; CAD 36,000 - 55,000; Full time

Benefits offered by this job

Flex benefits

Employee Assistance Program

Shoppers Drug Mart Discount (30%)

Employee Stock Purchase Plan (25%)

Paid vacation and Wellness days

Annual continuing education allowance

Goodlife Fitness Corporate Discount

Job summary

AssessMed is seeking an energetic Office Administrator to support a fast-paced medical office. The role involves greeting clients, managing intake, performing ID checks, and coordinating communications across front desk and clinical areas.

The ideal candidate has 1+ year of admin experience in a high-volume setting, strong English communication, and proficient typing. This position is permanent, full-time, in-person at our Mississauga location.

Qualifications

• Medical Office Assistant Certificate or Office Administration Diploma is required.
• At least 1 year of relevant admin experience in a high-volume front-counter environment.
• Ability to lift up to 20 lbs and work under pressure.
• Strong communication and organizational skills; detail-oriented.

Responsibilities

• Greet clients and manage front counter inquiries and forms.
• Conduct photo ID checks and maintain PHI confidentiality.
• Answer calls and manage high-volume appointment reminders (100+ calls/day).
• Coordinate office activities across front counter, clinical areas, and back-office.
• Monitor inventory, organize supply room, and assist with mail and courier tasks.
• Perform data entry, scanning, archiving, and filing to maintain workflow.

Skills

Excellent communication

Multitasking

Attention to detail

Teamwork

English proficiency

Typing speed 45 WPM

Microsoft Office proficiency

SmartSimple experience

Education

Medical Office Assistant Certificate

Office Administration Diploma

Tools

Microsoft Office Suite

SmartSimple

Job description

Status:

Permanent Full-time, In-Person

About AssessMed

For over 30 years AssessMed has been completing independent, unbiased, evidence based medico-legal evaluations and file reviews to several markets including but not limited to , auto insurance, defense and plaintiff tort medicals, Accident Benefits, Catastrophic claims, Life and Health Disability referrals as well as cases from HR representatives throughout corporate Canada. AssessMed is a true national provider with strategically located regional offices in BC, Alberta, Ontario (4), Quebec and the Maritime Provinces (2).

Position Overview

We are seeking an energetic, enthusiastic, and highly proactive Office Administrator to join our fast-paced team. The ideal candidate is a quick-thinking professional who thrives in a dynamic environment, easily pivots between tasks, and maintains a high level of stamina to support the physical and administrative demands of a busy medical office.

Main Responsibilities

• Client Intake & Reception: Greet clients warmly to provide an inviting atmosphere; handle inquiries, manage front counter check-ins promptly, notify assessors, and ensure all appropriate service forms (consent and summary forms) are accurately completed, signed, and witnessed.
• Identity & Privacy Compliance: Complete mandatory photo ID checks for all assessments, document the ID type on consent forms, and maintain strict confidentiality regarding personal information and personal health information (PHI).
• Communication Management: Answer and manage incoming calls with exceptional professionalism, accuracy, and efficiency; execute high-volume outreach including 100+ appointment reminder calls per day.
• Dynamic Office Coordination: Maintain an energetic and active presence across the office floor; seamlessly move between the front counter, clinical areas, and back-office to chaperone assessments, manage ingoing/outgoing mail, and coordinate courier services.
• Inventory & Logistics: Monitor office supply inventory, track usage, and place orders proactively. Frequently organize the supply room and reception areas, which includes safely lifting, moving, and stocking boxes and parcels weighing up to 20 lbs.
• Administrative Support: Execute daily data entry, scanning, digital archiving, filing, and other administrative tasks as assigned to ensure a smooth, deadline-driven workflow.

Required Qualifications

• Education: A Medical Office Assistant Certificate or Office Administration Diploma.
• Experience: A minimum of 1 year of relevant administrative experience, including customer service experience in a high-volume, front-counter environment within the last 5 years.
• Physical & Mindset Attributes:
  • High energy, enthusiasm, and a positive, solution-oriented attitude.
  • Quick-thinking capabilities with the agility to multi-task, problem-solve on the spot, and work effectively under pressure.
  • Excellent physical stamina, including the ability to stay active throughout the workday and safely lift up to 20 lbs.
• Technical Skills:
  • Proficient in English speaking and writing skills.
  • Minimum typing speed of 45 WPM.
  • Median skill level in Microsoft Office Suite (Word, Excel, Outlook, Teams).
  • Prior experience using SmartSimple is considered a strong asset.
• Core Competencies: Superior communication skills, sharp attention to detail, exceptional teamwork, and the ability to build strong professional relationships while staying focused on operational results.

Why choose AssessMed?

• Comprehensive and flexible health and dental choices with Flex benefits
• Lifemark Employee Assistance Program
• Shoppers Drug Mart Employee Discount (30%)
• Employee Stock Purchase Plan (25%)
• Paid vacation and Wellness days
• Annual continuing education allowance of $1500 (applicable towards credential or designation fee)
• Goodlife Fitness Corporate Discount Gym Membership
• Ongoing internal training and development with opportunities for mentorship
• A diverse and inclusive workplace with a track record of high employee engagement and teamwork
• Nationally recognized brand with a strong digital presence

Thank you for your interest in joining our team! We appreciate the time and effort you've taken to apply for this position. Our team will carefully review all applications and contact candidates who meet the qualifications for the next steps. We encourage you to keep an eye on our future job openings. We look forward to connecting with the right candidate soon!