Reports Coordinator

Lifemark Health Group; Calgary; Sur place; CAD 45 000 - 55 000; Plein temps

Avantages offerts par ce poste

Health and dental coverage

Employee Assistance Program

Shoppers Drug Mart discount (30%)

Employee Stock Purchase Plan (25%)

Vacation and Wellness days

Annual education allowance

Résumé du poste

Viewpoint in Calgary is seeking a Reports Coordinator to support the administrative management of all single and multidisciplinary reports for client assessment files. You will track, format, and document each step in ADMS to ensure timely processing and delivery.

The role requires post-secondary education and at least 3 years in a client service or administrative position, ideally within insurance/health care.

Qualifications

• Post-secondary education completed.
• 3 years’ experience in client service or administrative role.
• Healthcare/insurance environment preferred.
• Proficient in MS Office, Outlook, Internet, and Adobe Acrobat.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.

Responsabilités

• Follow up on outstanding reports with assessors and transcription; document in tracking system.
• Monitor tracking system for reports due in and out; facilitate timely delivery.
• Document special cases and handling of reports as appropriate.
• Record receipt of reports from assessors and ensure statuses advance.
• Format reports and perform preliminary quality checks, upload for QA reviews.
• Facilitate and document report sharing among assessors for multidisciplinary assessments.
• Final formatting of reports for customers; ensure filing in system and metrics logging.
• Deliver reports to customers via the method specified in the SLA.

Connaissances

Client service experience

Administrative skills

Communication skills

Multitasking

Medical terminology familiarity

Formation

Post-secondary education

Outils

MS Office

Outlook

Adobe Acrobat

Description du poste

Employment Type: Full-time/Permanent

Location Type: In-Person

Location: Unit 70, 2121 29 Street NE, Calgary, AB

Viewpoint is the leading provider of high quality, defensible independent medical assessments. We are Canada’s largest IME company, delivering timely access to an extensive network of over 1,700 experienced and well-credentialed medical, psychological, and allied health professionals in over 300 physical locations across the country. With this breadth of coverage, we maintain overall service quality, accuracy and consistency while catering to the geographical needs of our clients.

Our clients cross a diverse range of sectors, including life and health insurers, property and casualty insurers, the legal community, employers and government organizations. Our strength lies in the foundation of excellence in service delivery that we provide, as well as our ability to work in close partnerships with our customers and assessors.

As a Reports Coordinator at Viewpoint, you are a flexible team player who supports the administrative management of all single and multidisciplinary reports/documentation related to client assessment files. This role is essential for tracking and managing the flow of assessments reports, ensuring timely receipt, formatting, and documenting each step in ADMS to support smooth processing. A Reports Coordinator’s also handle final report preparation and delivery and maintain accurate records.

Key Responsibilities

• Follow up on outstanding reports with assessors and transcription, and document in computer tracking system
• Monitor tracking system for reports due in and out on a daily basis, facilitate timely delivery
• Document special cases and special handling of reports as appropriate
• Document receipt of reports from assessors in system and ensure report statuses are advanced to ensure smooth transition through steps in process
• Format reports, perform preliminary quality assurance checks, and then upload in preparation for detailed Quality Assurance reviews
• Facilitate, follow up, and document report sharing amongst assessors for multidisciplinary assessments
• Final formatting of reports to be sent to customer. Ensure copy of report appropriately filed in system and report metrics appropriately logged and tracked
• Deliver report to customer via delivery method specified in Service Level Agreement

Preferred Qualifications

• Relevant post-secondary/community college education
• 3 years’ experience working in a Client Service or administrative position, ideally within the insurance/health care environment
• Comprehensive computer efficiency (MS Office, Outlook, Internet, Adobe Acrobat)
• Effective verbal and written communication skills
• Proven organizational and multi-tasking skills
• Knowledge of medical terminology and medical transcription experience is a strong asset

Why choose Viewpoint?

• Comprehensive and flexible health and dental choices with Flex benefits
• Lifemark Employee Assistance Program
• Shoppers Drug Mart Employee Discount (30%)
• Employee Stock Purchase Plan (25%)
• Paid vacation and Wellness days
• Annual continuing education allowance of $1500 (applicable towards credential or designation fee)
• Goodlife Fitness Corporate Discount Gym Membership
• Ongoing internal training and development with opportunities for mentorship
• A diverse and inclusive workplace with a track record of high employee engagement and teamwork
• Nationally recognized brand with a strong digital presence

Thank you for your interest in joining our team! We appreciate the time and effort you’ve taken to apply for this position. Our team will carefully review all applications and contact candidates who meet the qualifications for the next steps. We encourage you to keep an eye on our future job openings. We look forward to connecting with the right candidate soon!