Client Services Associate

Adecco; Markham; On-site; CAD 45,000 - 55,000; Full time

Job summary

Adecco is hiring a Client Services Coordinator for an existing vacancy in Markham, ON. This full-time role focuses on delivering exceptional service, building relationships with clients and business partners, and supporting day-to-day administrative tasks.

You will respond to inquiries, coordinate with internal teams, and help maintain accurate records, aiming to enhance client satisfaction in a fast-paced environment.

Qualifications

• Excellent verbal and written communication in English.
• Minimum 10 years of professional experience in customer service or related fields.
• Strong interpersonal and relationship-building abilities.
• Demonstrated commitment to delivering high-quality customer service.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Self-motivated and capable of independent work while collaborating with a team.
• Professional, adaptable, and patient in client interactions.
• Must be legally eligible to work and reside in Canada.

Responsibilities

• Respond to client and business partner inquiries via phone, email, and other channels.
• Deliver professional, accurate, and timely support to ensure an exceptional client experience.
• Build and maintain positive relationships with clients and business partners.
• Track, manage, and follow up on inquiries to ensure prompt resolution.
• Maintain accurate records and documentation of client interactions and service requests.
• Coordinate with internal teams to resolve client questions and concerns.
• Assist with various administrative and operational activities as required.
• Support process improvement initiatives and team projects.
• Prepare, edit, and organize client-facing communications and materials.

Skills

Communication skills

Interpersonal skills

Problem solving

Multitasking

Self-motivation

Professionalism

Job description

Adecco is currently hiring a full-time Client Services Coordinator on behalf of our client in Markham, ON.

This is an exciting opportunity for a customer-focused professional who enjoys building relationships, solving problems, and delivering exceptional service. You will serve as a key point of contact for clients and business partners while supporting day-to-day administrative, communication, and client service activities.

• Pay Rate: $50,000 per year + Bonus


• Location: Markham, ON


• Job type: Permanent | Full-time


• Vacancy Status: This posting is for an existing vacancy.

Responsibilities:

Client Service & Relationship Management

• Respond to client and business partner inquiries via phone, email, and other communication channels


• Deliver professional, accurate, and timely support to ensure an exceptional client experience


• Build and maintain positive relationships with clients and business partners


• Track, manage, and follow up on inquiries to ensure prompt resolution

Administrative & Operational Support

• Maintain accurate records and documentation of client interactions and service requests


• Coordinate with internal teams to resolve client questions and concerns


• Assist with various administrative and operational activities as required


• Support process improvement initiatives and team projects

Communications & Content Support

• Prepare, edit, and organize client-facing communications and materials


• Support the maintenance of digital content and social media platforms


• Ensure communications are accurate, professional, and aligned with company standards


• Assist with the creation and distribution of client information and updates

Qualifications and Skills:

• Excellent verbal and written communication skills in English


• Minimum 10 years of professional experience in customer service, administration, client support, office management, hospitality, retail, or another service-oriented environment


• Strong interpersonal and relationship-building abilities


• Demonstrated ability to provide a high level of customer service


• Exceptional organizational skills and attention to detail


• Strong problem-solving and decision-making abilities


• Ability to explain information clearly, professionally, and confidently


• Comfortable learning new systems, processes, and technologies


• Ability to manage multiple priorities in a fast-paced environment


• Self-motivated with the ability to work independently while collaborating effectively within a team


• Professional, adaptable, and patient approach when interacting with clients


• Must be legally eligible to work, and reside in Canada