Bilingual Client Services Coordinator

Altis; Mississauga; Hybrid; CAD 37,195,000 - 41,328,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

Altis in Mississauga, Ontario, is seeking a Bilingual Client Services Coordinator for a hybrid role with on-site training initially. The position supports a national stewardship program focused on environmental compliance, handling client accounts, reporting, and invoicing.

Fluency in English and French is required, with training and collaboration across Canada. Rotating schedule: Monday to Friday 9am-5pm and 11am-7pm.

Qualifications

• 2 to 3 years of experience in client services, administration, or account management.
• Fluently bilingual in English and French, both written and spoken, with testing required.
• Strong computer skills, including proficiency in Microsoft Office such as Excel and Outlook.
• Exceptional attention to detail and strong organizational skills.
• Financial literacy or experience with reporting and invoicing is an asset.
• Experience with compliance or environmental regulations is considered a strong asset.

Responsibilities

• You’ll guide clients through recycling regulations and compliance requirements across Canada
• In this role, you’ll manage client accounts, ensuring timely reporting and remittances
• You’ll follow up on documentation and support invoicing-related inquiries
• You’ll collaborate with internal teams and external partners to resolve client issues
• You’ll maintain accurate records and perform basic audit and reconciliation checks
• You’ll provide bilingual client support via phone and email

Skills

Client services

Administration

Account management

Bilingual English/French

Excel

Outlook

Tools

Microsoft Excel

Microsoft Outlook

Job description

Location: Mississauga, Ontario (Hybrid - 3 days on site after training)

Training: On site will be required for the first few months

Language: Strong written and spoken English and French required.

Salary: $27 - $30/hour

Rotating Schedule: Monday to Friday 9am-5pm and 11am-7pm (Must be available and willing to work both shifts)

Contract: ASAP until June 1st, 2027

About the Opportunity

Our client, a respected organization in the non-profit sector, is seeking a Bilingual Client Services Coordinator to support a national stewardship program focused on environmental compliance. In this role, you will play a key part in helping organizations across Canada meet regulatory requirements, contributing to meaningful sustainability efforts.

You will work closely with a collaborative, high-performing team, supporting client accounts, reporting, and invoicing processes. This is an ideal opportunity for someone who enjoys working at the intersection of client service, compliance, and data accuracy, while making a tangible impact.

What’s in it for You

Join a mission-driven organization that is committed to environmental sustainability and responsible practices. You will be part of a team that values collaboration, inclusion, and continuous learning, where your contributions directly support positive change.

This role offers strong exposure to compliance and reporting processes, along with opportunities to grow your client service and financial coordination skills in a supportive environment. A comprehensive benefits package is included.

Your Responsibilities

• You’ll guide clients through recycling regulations and compliance requirements across Canada
• In this role, you’ll manage client accounts, ensuring timely reporting and remittances
• You’ll follow up on documentation and support invoicing-related inquiries
• You’ll collaborate with internal teams and external partners to resolve client issues
• You’ll maintain accurate records and perform basic audit and reconciliation checks
• You’ll provide bilingual client support via phone and email

Skills and Qualifications

• 2 to 3 years of experience in client services, administration, or account management
• Fluently bilingual in English and French, both written and spoken, with testing required
• Strong computer skills, including proficiency in Microsoft Office such as Excel and Outlook
• Exceptional attention to detail and strong organizational skills
• Financial literacy or experience with reporting and invoicing is an asset
• Experience with compliance or environmental regulations is considered a strong asset

Note from the Hiring Manager

“We’re looking for someone who enjoys building relationships with clients while staying organized behind the scenes. If you’re detail-oriented and motivated by meaningful work, you’ll thrive on this team.”