Client Services Specialist

Aplin; Markham; On-site; CAD 60,000 - 65,000; Full time

Benefits offered by this job

Health and dental benefits

3 weeks vacation

Collaborative team environment

Growth opportunities

Job summary

Aplin in Markham, ON is seeking a Client Services Specialist to support the advisory team with a high-touch client experience and seamless daily operations.

The role requires hands-on wealth management experience, strong communication, organizational skills, and an independent problem-solving approach. This on-site position offers a base salary and comprehensive benefits, with opportunities for growth as the practice expands.

Qualifications

• 3+ years of experience in wealth management, investment advisory, or financial services.
• Hands-on experience with investment account opening, transfers, and ongoing account administration.
• Experience preparing materials for portfolio reviews and client meetings.
• Proven ability to provide high-touch client service in a professional financial services environment.
• Strong critical-thinking and problem-solving skills with the ability to work independently.

Responsibilities

• Act as the first point of contact for clients via phone, email, and in-person interactions.
• Manage advisor calendars and coordinate client meetings, including scheduling and preparation of materials.
• Monitor multiple inboxes and ensure timely, professional communication with clients.
• Support advisors with investment account administration and client record maintenance.
• Prepare client-ready materials for portfolio reviews and meetings.
• Liaise with clients and internal stakeholders to resolve inquiries efficiently and professionally.

Skills

High-touch client service

Organizational skills

Problem-solving

Communication skills

CRM systems

MS Office

Tools

Outlook

Excel

Word

Job description

Our client, a boutique wealth management practice in Markham, ON, is seeking a highly organized, client-focused, and proactive Client Services Specialist to support their advisory team. This role is ideal for someone with hands‑on experience in a wealth management or investment advisory environment who combines exceptional client service with strong judgment, attention to detail, and independent problem‑solving skills.

The successful candidate will play a key role in supporting financial advisors, managing client relationships, and ensuring the smooth day‑to‑day operation of the practice. They will be comfortable taking ownership of client and operational issues, thinking through solutions independently, and knowing when to elevate matters to the advisory team.

Compensation

• $60,000 - $65,000 base salary
• Fully on-site role in Markham, ON

Benefits & Perks

• Permanent opportunity with comprehensive health and dental benefits
• 3 weeks' vacation, plus additional time off during the office closure between Christmas and New Year
• Collaborative, close-knit team environment
• Strong exposure to wealth management operations and client servicing
• Opportunity for growth as the business expands

Key Responsibilities

• Act as the first point of contact for clients, delivering a professional, polished, and high‑touch client experience across phone, email, and in‑person interactions
• Manage advisor calendars and coordinate client meetings, including scheduling, confirmations, and preparation of meeting materials
• Monitor and manage multiple inboxes, ensuring timely, accurate, and professional communication with clients
• Support advisors with investment account administration, including account opening, transfers, and ongoing client record maintenance
• Prepare client‑ready materials for portfolio reviews and client meetings
• Liaise with clients and internal stakeholders to resolve inquiries efficiently and professionally
• Assess client and administrative issues, troubleshoot problems independently, and determine appropriate next steps before escalating when necessary
• Proactively identify issues, take ownership of follow‑through, and ensure matters are resolved accurately and efficiently
• Maintain CRM systems and ensure accuracy and completeness of client data
• Support the advisory team with day‑to‑day operational and administrative requirements
• Perform light office management duties, including opening/closing the office, ordering supplies, and preparing meeting rooms
• Exercise sound judgment when handling confidential client information and sensitive client matters
• Identify opportunities to improve processes and contribute to the overall efficiency of the practice

Qualifications & Experience

• 3+ years of experience in a wealth management, investment advisory, or financial services environment, ideally supporting financial advisors
• Hands‑on experience with investment account opening, transfers, and ongoing account administration
• Experience preparing materials for portfolio reviews and client meetings
• Proven experience providing high‑touch client service in a professional financial services environment
• Strong critical‑thinking and problem‑solving skills, with the ability to assess situations independently and determine appropriate next steps
• Demonstrated ability to take initiative, work independently, and resolve issues without requiring frequent direction
• Exceptional verbal and written communication skills
• Strong organizational skills with the ability to manage multiple priorities and high volumes of communication
• High level of professionalism, discretion, attention to detail, and reliability
• Strong working knowledge of Microsoft Office, including Outlook, Word, and Excel
• Experience with CRM systems
• Experience with Dataphile and/or Croesus is a strong asset
• Comfortable working independently in a small, team‑oriented office environment
• Demonstrated ability to take ownership of responsibilities and follow tasks through to completion
• Strong judgment and a proactive approach to client service and problem‑solving

At Aplin - together with our brands CompuStaff, Impact Recruitment, and Vantix Systems - we connect great people with great organizations across North America. We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives. We use AI tools to assist in a fair and efficient matching process, helping our recruiters connect the right people with the right opportunities. To be considered, applicants must be legally entitled to work in Canada, including holding any required permits. Our recruitment services are always free for job seekers. Accommodation is available upon request throughout all stages of the recruitment process.