Client Services Administrator

Protex Environmental; Meadow Lake; On-site; CAD 38,000 - 52,000; Full time

Benefits offered by this job

Health, dental, and vision care

RRSP matching program

On-site parking

Job summary

Protex Environmental seeks a Client Services Administrator for the Saskatoon and Meadow Lake offices to support customers and our Administrative team.

Responsibilities include handling inquiries, coordinating with the service team, processing payments, and maintaining records with a focus on service excellence and professionalism.

Qualifications

• Proficiency with Microsoft Word, Excel, and Outlook.
• Strong organizational skills and attention to detail.
• Excellent communication and customer service skills.
• Motivated, proactive, and a team player.
• Post-secondary education is considered an asset but not required.

Responsibilities

• Answer phone calls and inquiries from customers and transfer to service team.
• Assist front end staff, dealing with customers.
• Coordinate with Service Coordinator on dispatch, pricing, quotes, and service agreements.
• Provide full coverage when colleagues are away.
• Follow up on accounts receivable and credit checks.
• Handle new customer setup and filing to maintain organized records.
• Provide excellent customer service in person, by phone, email, or online.
• Process customer payments via internet, phone, or in person.

Skills

Microsoft Office

Organizational skills

Communication skills

Team player

Education

Post-secondary education asset

Job description

Both our Saskatoon and Meadow Lake offices are searching for motivated individuals to fill the position of Client Services Administrator. They are responsible for providing support to customers and our Administrative team in each department within the organization.

Key Accountabilities

• Answering phone calls and inquiries from current and potential customers and transferring this information to our service team to take care of customer needs.
• Assist front end staff, dealing with customers
• Communicate and work closely with Service Coordinator with dispatch, provide pricing, quotes, drafting proposals and service agreements to customers
• Provide full coverage when employees are away
• Accounts receivable follow up on accounts that are in arrears
• Complete credit checks and new customer setup
• Handle document filing and maintaining organized records
• Provide excellent customer service and professionalism to all customers via in person, telephone, email, or via the web
• Answer incoming and make outgoing calls or requests
• Process customer payments via internet, telephone and in-person as needed

Requirements

• Proficiency with Microsoft Office applications (i.e. Word, Excel, Outlook)
• Strong organizational skills and attention to detail.
• Excellent communication and customer service skills.
• Motivated, proactive, and a team player.
• Post-secondary education is considered an asset but not required

We Offer

• A very competitive benefits package including health, dental, vision care
• A positive work environment with a high standard of professionalism
• A competitive wage structure withRRSP matching program
• On-site parking

Driven by Service... Delivered with Excellence!!