CSR, Business Support

SaskPower; Weyburn; On-site; CAD 23,000 - 33,000; Part time

Job summary

SaskPower is seeking a Temporary Part-Time Administrative/Customer Service representative for the Weyburn (Region Office). The role focuses on serving internal and external customers, handling billing inquiries, payments, and communications, and assisting with department processes.

The position may rotate through functions as needed. Candidates should have a Bachelor’s/Diploma in Business Admin or equivalent and at least two years of admin or customer service experience with Microsoft Office

Qualifications

• Two (2) years of administrative and/or customer service experience using standard corporate software (Microsoft Office), or equivalent.
• Ability to cooperate and deal tactfully with other staff and the public.
• Aptitude for accuracy and detail.
• Ability to implement and make sound decisions.
• Ability to use standard corporate software applications (Microsoft, SAP, etc.).
• Ability to provide extraordinary customer service for all internal and external customers.
• Ability to work independently or as part of a team.

Responsibilities

• Provide front line service and information to customers and the public concerning corporate services, rates, regulations and policies for both telephone and in-person inquiries
• Receive, investigate and respond to customer inquiries, complaints and outage notifications and direct to the appropriate resource when necessary
• Receive payments, issue refunds, prepare invoices and initiate contact for the production and collection of payments
• Provide excellent customer services to internal and external customers, while following corporate quality guidelines
• Determine customer needs by utilizing precise questioning techniques
• Maintain a working knowledge of departmental systems, processes, policies and procedures and identify and recommend areas of improvement
• Receive, distribute and prepare incoming and outgoing communications both internal and external to the corporation
• Maintain files and records associated with the department
• Assist with the development of training for the department
• Perform general accounting and financial functions as required
• Participate in continuous educational and professional development as required
• Other related and assigned duties

Skills

Customer service

Attention to detail

Decision making

Independence

Teamwork/communication

Education

Bachelor’s Degree / Diploma in Business Administration or equivalent

Tools

Microsoft Office

SAP

Job description

Location - SaskPower Weyburn (Region Office)

Temporary - Part Timeuntil09/14/2027

We generate more than just power for the people of Saskatchewan. We also offer some of the best jobs in the province. Our challenging careers will help you grow, while being surrounded by a team committed to safety, openness, collaboration and accountability. We offer highly competitive salaries and benefits packages to our employees. If you’re someone who thrives in a team environment and doesn’t shy away from a good challenge, join us!

JOB SUMMARY:

The employee in this classification is responsible to act as the primary contact for internal and external customers and is responsible for the maintenance, coordination and communication in response to customer account and billing inquiries, concerns, complaints, outage notifications and requests for new services. This position may be required to rotate through various functions as required by the department and/or corporation.

KEY ACCOUNTABILITIES:

• Provide front line service and information to customers and the public concerning corporate services, rates, regulations and policies for both telephone and in-person inquiries
• Receive, investigate and respond to customer inquiries, complaints and outage notifications and direct to the appropriate resource when necessary
• Receive payments, issue refunds, prepare invoices and initiate contact for the production and collection of payments
• Provide excellent customer services to internal and external customers, while following corporate quality guidelines
• Determine customer needs by utilizing precise questioning techniques
• Maintain a working knowledge of departmental systems, processes, policies and procedures and identify and recommend areas of improvement
• Receive, distribute and prepare incoming and outgoing communications both internal and external to the corporation
• Maintain files and records associated with the department
• Assist with the development of training for the department
• Perform general accounting and financial functions as required
• Participate in continuous educational and professional development as required
• Other related and assigned duties

KNOWLEDGE/SKILLS/ABILITIES:

• Bachelor’s Degree, Diploma, Certificate or Program in Business Administration, or equivalent AND/OR;
• Two (2) years of administrative and/or customer service experience utilizing standard corporate software applications (Microsoft Office Suite), or equivalent
• Ability to cooperate and deal tactfully with other staff and the public
• Aptitude for accuracy and detail
• Ability to implement and make sound decisions
• Ability to use standard corporate software applications (Microsoft, SAP, etc.)
• Ability to provide extraordinary customer service for all internal and external customers
• Ability to work independently or as part of a team

This positions falls with in the scope of the Unifor Local 649.

Candidates under consideration may be required to participate in an assessment process consisting of any/all of the following: interview, abilities test, case study and/or presentation.

At SaskPower, we believe in the importance of fostering and maintaining a workforce that’s representative of the communities we serve. We acknowledge and recognize equity groups designated by the Canadian Employment Equity Act.

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