Customer Support Representative, Tier 1 - Sales

Autism Services; Regina; On-site; CAD 30,307 - 34,440; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

Pension plan

Job summary

Access Communications is seeking a motivated Customer Support Representative Tier 1 - Sales to join our Regina team. You will handle customer inquiries and resolve issues related to TV, Internet, telephone, and security services while supporting sales efforts.

The role requires a high level of customer service, strong communication, and the ability to manage multiple tasks in a fast-paced environment. Monday to Friday 12-8pm with occasional Saturdays, full-time benefits offered.

Qualifications

• Strong customer service skills, communication, organizing, and problem-solving abilities are required.

Responsibilities

• Answer customers' questions in a timely manner.
• Resolve customer issues on TV, Internet, telephone, and security services or escalate to Tier 2 or Supervisor as needed.
• Verify customer information, book work orders, answer questions, create tickets, and add notes to accounts.
• Sales activities include acquiring new customers, retaining existing ones, and providing sales support.

Skills

Customer service

Communication

Problem solving

Multitasking

Education

Grade 12

Job description

Application Information

Employer Name: Access Communications Co-Operative Limited

NOC: 62100

Wage/Salary Info: $22.88/hour + Sales Incentives

Location: REGINA

# of Positions: 1

Employment Terms: Full-Time

Education: Grade 12

Experience: 1-2 Years

Apply By Date: 15-Aug-2026

Access Communications is seeking an energetic, motivated, customer focused individual to join our Sales team. Access is a fast paced, dynamic organization, with a positive work environment. As one of Saskatchewans Top Employers, one of Achievers 50 Most Engaged Workplaces and as a 100% Saskatchewan Co-operative, we offer competitive wages and a comprehensive benefits package. We have a fantastic opportunity for a full-time Customer Support Representative Tier 1 - Sales in Regina, SK.

The shifts in this position include Monday - Friday 12 - 8pm and occasional Saturdays.

As a Sales Customer Support Representative:

• Answers customers questions in a timely manner.
• Resolves customers issues/problems on customer accounts for TV, Internet, telephone, and security services or forwards them to a Tier 2 or Supervisor if need be.
• Verify customers information, book work orders/service calls, answer questions, create tickets and puts notes on customer accounts.
• Sales includes acquiring new customers, retaining current ones, answering questions, providing sales support.
• Strong customer service skills, communication, organizing, and problem-solving skills are needed to be successful in this position.

Competencies for success:

• Top-notch Customer Service skills including empathy, professionalism, courtesy, common sense, and patience.
• Talent for handling a large number of calls efficiently and accurately in a busy environment.
• Continually striving to achieve targets and metrics.
• Capacity to quickly adapt to new processes, procedures, and technology.
• Previous Call Centre experience is an asset.
• Minimum grade 12 education.
• Clear Criminal Record Check.

Benefits!

• Outstanding Benefits Package, including Health, Dental and Vision
• Amazing competitive staff discounts on all services
• Company matched pension plan.
• Health and Wellness benefits
• Ongoing training and development opportunities.
• Volunteer Opportunities!