Client Services Administrator

Autism Services; Saskatoon; Hybrid; CAD 42,000 - 52,000; Full time

Benefits offered by this job

Health, dental, vision

RRSP matching program

On-site parking

Competitive wage structure

Job summary

Protex Environmental is seeking a Client Services Administrator to support customers and the Administrative team across departments. You will handle inquiries, coordinate service details, and keep records organized.

The role requires strong Microsoft Office skills, excellent communication, and a proactive, team-oriented attitude. Postsecondary education is an asset; on-site parking is provided along with a competitive benefits package and RRSP matching.

Qualifications

• Proficiency with Microsoft Office applications (Word, Excel, Outlook).
• Strong organizational skills and attention to detail.
• Excellent communication and customer service skills.
• Motivated, proactive, and a team player.
• Post-secondary education is considered an asset but not required.

Responsibilities

• Answer phone calls and inquiries and relay information to the service team.
• Assist front end staff and interact with customers.
• Coordinate with the Service Coordinator on dispatch, pricing, quotes, and service agreements.
• Provide coverage when employees are away.
• Follow up on accounts receivable and complete credit checks.
• Set up new customers and maintain records.
• Deliver excellent customer service in person, by phone, email, or online.
• Process customer payments as needed.
• Perform general administrative duties.

Skills

Microsoft Office

Organizational skills

Communication

Team player

Education

Post-secondary education

Tools

Excel

Outlook

Job description

The Client Services Administrator at Protex Environmental is responsible for providing support to customers and our Administrative team in each department within the organization.

Key Accountabilities

• Answering phone calls and inquiries from current and potential customers and transferring this information to our service team to take care of customer needs.
• Assist front end staff, dealing with customers
• Communicate and work closely with Service Coordinator with dispatch, provide pricing, quotes, drafting proposals and service agreements to customers
• Provide full coverage when employees are away
• Accounts receivable follow up on accounts that are in arrears
• Complete credit checks and new customer setup
• Handle document filing and maintaining organized records
• Provide excellent customer service and professionalism to all customers via in person, telephone, email, or via the web
• Answer incoming and make outgoing calls or requests
• Process customer payments via internet, telephone and in-person as needed
• General administrative duties

Requirements

• Proficiency with Microsoft Office applications (i.e. Word, Excel, Outlook)
• Strong organizational skills and attention to detail.
• Excellent communication and customer service skills.
• Motivated, proactive, and a team player.
• Post-secondary education is considered an asset but not required

We Offer

• A very competitive benefits package including health, dental, vision care
• A positive work environment with a high standard of professionalism
• A competitive wage structure with RRSP matching program
• On-site parking

Driven by Service... Delivered with Excellence!!