Client Services Administrator

Autism Services; Canada; Hybrid; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Health, dental, vision care

RRSP matching program

On-site parking

Job summary

Protex Environmental is seeking a Client Services Administrator to support customers and our Administrative team in daily operations. You will answer inquiries, transfer information to the service team, and assist front-end staff with customer interactions.

The role requires proficiency in Microsoft Word, Excel, and Outlook, strong organizational skills, and excellent communication. You will handle payments, file documents, and help maintain accurate records while delivering professional

Qualifications

• Proficiency with Microsoft Office applications (Word, Excel, Outlook).
• Strong organizational skills and attention to detail.
• Excellent communication and customer service skills.
• Motivated, proactive, and a team player.

Responsibilities

• Answering phone calls and inquiries from customers and transferring information to the service team.
• Assist front end staff, dealing with customers.
• Communicate with Service Coordinator with dispatch, provide pricing and proposals.
• Provide coverage when employees are away.
• Accounts receivable follow up on outstanding balances.

Skills

Strong organizational skills

Excellent communication

Team player

Education

Post-secondary education asset

Tools

Microsoft Office

Job description

The Client Services Administrator at Protex Environmental is responsible for providing support to customers and our Administrative team in each department within the organization.

Key Accountabilities

• Answering phone calls and inquiries from current and potential customers and transferring this information to our service team to take care of customer needs.
• Assist front end staff, dealing with customers
• Communicate and work closely with Service Coordinator with dispatch, provide pricing, quotes, drafting proposals and service agreements to customers
• Provide full coverage when employees are away
• Accounts receivable follow up on accounts that are in arrears
• Complete credit checks and new customer setup
• Handle document filing and maintaining organized records
• Provide excellent customer service and professionalism to all customers via in person, telephone, email, or via the web
• Answer incoming and make outgoing calls or requests
• Process customer payments via internet, telephone and in-person as needed
• General administrative duties

Requirements

• Proficiency with Microsoft Office applications (i.e. Word, Excel, Outlook)
• Strong organizational skills and attention to detail.
• Excellent communication and customer service skills.
• Motivated, proactive, and a team player.
• Post-secondary education is considered an asset but not required

We Offer

• A very competitive benefits package including health, dental, vision care
• A positive work environment with a high standard of professionalism
• A competitive wage structure with RRSP matching program
• On-site parking

Driven by Service... Delivered with Excellence!!