Client Service Champion — Banking & Tech Tools

CIBC; Rimouski; On-site; CAD 34,000 - 44,000; Full time

Benefits offered by this job

Competitive salary and incentive pay

Banking benefits and wellbeing support

Defined benefit pension plan

Employee share purchase plan

MomentMakers recognition program

Purpose Day

Job summary

CIBC in Rimouski is seeking a Client Service Representative to help clients with day-to-day banking and guide them to the right specialists. You'll work in a fast-paced banking center, support transactions, and focus on delivering a great client experience.

Be prepared to work consistent banking centre hours, including evenings and weekends, and be willing to travel between centres within a reasonable distance.

Qualifications

• Experience delivering client service in a banking environment.
• Ability to assist with transactions and connect clients to specialists.
• Willing to travel between banking centres as needed.

Responsibilities

• Help clients manage accounts and products, focusing on client experience.
• Assist with transactions and connect clients to the right team.
• Be flexible to work banking centre hours including evenings and weekends.
• Willing to travel to multiple centres within a reasonable distance.

Skills

Client Issue Resolution

Client Service

Customer Experience (CX)

Digital Literacy

Empathy

Financial Products

Interpersonal Communication

Standards Compliance

Transaction Services

Job description

CIBC in Rimouski is seeking a Client Service Representative to help clients with day-to-day banking and guide them to the right specialists. You'll work in a fast-paced banking center, support transactions, and focus on delivering a great client experience.

Be prepared to work consistent banking centre hours, including evenings and weekends, and be willing to travel between centres within a reasonable distance.