Client Service Coordinator

National Veterinary Associates; Toronto; On-site; CAD 38,000 - 52,000; Full time

Job summary

McGilvray Veterinary Hospital, part of National Veterinary Associates, in Toronto, ON, is seeking a Client Service Representative with 1–2+ years of experience. You will be the friendly face greeting clients, educating them on preventive care and wellness plans, and scheduling appointments.

You’ll work closely with clinicians to ensure smooth daily operations. This role offers opportunities to grow into leadership, mentoring newer CSRs, and contributing ideas to improve front-desk workflows

Qualifications

• 1–2+ years of experience as a Client Service Representative. (veterinary experience preferred).
• Strong communication, multitasking, and time-management skills.
• A self-starter who enjoys learning, growing, and being part of a team.
• Compassionate, organized, and comfortable discussing pricing, services, and treatment plans with clients.

Responsibilities

• Be the first and last impression for our clients; providing compassionate, knowledgeable, and friendly service.
• Educate clients on preventive care, wellness plans, services, and follow-up care.
• Schedule appointments efficiently while identifying opportunities to book same-day or future care.
• Confidently discuss and recommend services, products, and treatment plans.
• Manage phones, emails, and in-person check-ins with professionalism and empathy.
• Collaborate closely with technicians, doctors, and leadership to keep the hospital running smoothly.
• Assist in training or mentoring new CSRs if you’re interested in leadership.
• Contribute ideas to improve workflows, client experience, and front-desk efficiency.

Skills

Client communication

Multitasking

Time management

Team player

Self-starter

Pricing discussions

Job description

Hospital Name: McGilvray Veterinary Hospital

Job Type: Support Staff

Description & Requirements

Are you a driven Client Service Representative looking for more than just a front-desk job? At McGilvray Veterinary Hospital, we’re more than a veterinary practice; we’re a veterinary family. We’ve proudly served the Toronto, ON community with exceptional small animal care for decades, and we’re seeking a Client Service Representative (CSR) with 1–2+ years of experience to join our team.

Whether you're passionate about client education, building relationships, or growing into leadership, this is a place where you can thrive and feel supported.

Why You’ll Love Working Here

Longevity & Stability
Our team members stay, some for up to 25 years. That speaks volumes about our culture.

Growth-Focused Environment
We believe in internal growth, offering clear paths into senior CSR roles, training, leadership, and hospital operations.

Fear-Free Philosophy
We prioritize low-stress, fear-free interactions for pets, clients, and staff.

Team Engagement
Quarterly team outings, volunteer events, and community sponsorships (like the local Pet Parade!) help us stay connected and energized.

What You’ll Be Doing

Client Experience & Communication

• Be the first and last impression for our clients; providing compassionate, knowledgeable, and friendly service.
• Educate clients on preventive care, wellness plans, services, and follow-up care.
• Schedule appointments efficiently while identifying opportunities to book same-day or future care.
• Confidently discuss and recommend services, products, and treatment plans.

Hospital Support

• Manage phones, emails, and in-person check-ins with professionalism and empathy.
• Collaborate closely with technicians, doctors, and leadership to keep the hospital running smoothly.
• Assist in training or mentoring new CSRs if you’re interested in leadership.
• Contribute ideas to improve workflows, client experience, and front-desk efficiency.

What We’re Looking For

• 1–2+ years of experience as a Client Service Representative. (veterinary experience preferred).
• Strong communication, multitasking, and time-management skills.
• A self-starter who enjoys learning, growing, and being part of a team.
• Compassionate, organized, and comfortable discussing pricing, services, and treatment plans with clients.