Client Services Representative

NVA Canada; Winnipeg; On-site; CAD 38,000 - 45,000; Full time

Job summary

NVA Canada in Winnipeg seeks a friendly Customer Service Representative to greet clients, manage appointments, and process payments in a busy veterinary setting.

You will be the first point of contact, delivering a welcoming experience while supporting the veterinary team and maintaining accurate records in a high-energy environment.

Qualifications

• Outstanding customer service and communication skills.
• Ability to remain calm and positive in a fast-paced setting.
• Strong organizational and multitasking abilities.
• Genuine desire to collaborate with dogs and cats.

Responsibilities

• Greet clients, patients warmly and professionally
• Answer multi-line phones and schedule appointments efficiently
• Provide accurate information about services, policies, and procedures
• Process payments and maintain accurate medical records
• Coordinate with veterinarians and technicians to ensure smooth workflow
• Manage client concerns with empathy and professionalism
• Maintain a clean, organized front desk and reception area

Skills

Customer service

Communication skills

Multitasking

Organizational skills

Team collaboration

Job description

Customer Service Representative

Are you enthusiastic about helping people and love working around dogs and cats? Do you thrive in a fast-paced, collaborative environment? If so, we would love to meet you!

We are a busy veterinary hospital dedicated to providing exceptional care to our patients and outstanding service to their families. We are seeking a friendly, organized, and compassionate Customer Service Representative (CSR) to join our collaborative team.

As the first point of contact for our clients, you will play a vital role in creating a welcoming, supportive experience from check-in to check-out. This position requires excellent communication skills, attention to detail, and the ability to multitask in a high-energy environment.

Key Responsibilities

• Greet clients, patients warmly and professionally
• Answer multi-line phones and schedule appointments efficiently
• Provide accurate information about services, policies, and procedures
• Process payments and maintain accurate medical records
• Coordinate with veterinarians and technicians to ensure smooth workflow
• Manage client concerns with empathy and professionalism
• Maintain a clean, organized front desk and reception area

What We Are Looking For

• Outstanding customer service and communication skills
• Ability to remain calm and positive in a fast-paced setting
• Strong organizational and multitasking abilities
• Genuine desire to collaborate with dogs and cats
• Flexibility to work varying shifts, including mornings, evenings, and weekends
• Previous customer service experience required (veterinary experience preferred but not required)