Client Service Representative - Marda Loop Animal Hospital

VCA Animal Hospitals; Calgary; On-site; CAD 38,000 - 49,000; Full time

Benefits offered by this job

Wellness program

RRSP matching

Competitive wages & benefits

Uniform allowance

Career development

Referral bonuses

Pet care discounts

Shopping discounts

Wellness apps

Job summary

Marda Loop Animal Hospital in Calgary, AB, is seeking a full-time Client Service Representative to welcome clients and their pets, manage a multiline phone system, and book and follow up on appointments while supporting the hospital team in delivering compassionate care.

Daily duties include responding to emails, admitting and discharging patients, handling invoicing and payments, preparing estimates, and maintaining a warm, tidy reception area alongside pet holding areas and common spaces.

Qualifications

• Strong customer service and communication skills.
• Experience at a front desk or hospitality is an asset.
• Ability to manage emails and scheduling efficiently.

Responsibilities

• Create a warm and welcoming environment for clients and pet parents.
• Answer a multiline phone system and book appointments.
• Place outbound calls for follow-up and future bookings.
• Respond to emails from clients, referring veterinarians, and internal staff.
• Admit and discharge pet patients.
• Prepare estimates, obtain owner confirmation, and process payments.
• Schedule appointments and maintain the reception area.

Skills

Customer service

Front desk

Phone system

Job description

Marda Loop Animal Hospital is currently welcoming a full time Client Service Representative to join our team. This is an exceptional opportunity for an organized, motivated, and empathetic individual to join us in a very important support role for the entire hospital. In this role you will help our clients and their pets feel welcomed and appreciated!

• Create a warm and welcoming environment for our patient and pet parents
• Ability to answer a multiline phone system and track and book appointments effectively
• Placing outbound calls to pet parents for follow-up and future appointment bookings
• Respond and manage email correspondence; clients, referring veterinarians & internal office messages
• Admitting and discharging pet patients
• Invoicing/billing; creating estimates, obtaining pet owner confirmation and processing payments
• Scheduling appointments
• Excellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environment
• General housekeeping duties; cleanliness of reception area, pet holding areas and common areas
• Willingness to learn more regarding; veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks and treatments
• Previous customer service or front desk experience in hospitality or retail is an asset!
• No experience with animals, no problem, so long as you love pets!

What VCA Canada Offers

Join our team and you will make a huge difference in the lives of pets and their families! With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture you can thrive in: We have the right fit for you!

• A caring culture of Wellness and Appreciation!
• RRSP Employer 5 % Match Program – saving for your future just got easier!
• Competitive wages and benefits!
• Annual uniform allowance
• Exceptional career development: there is room to grow here!
• Referral Bonus Rewards
• Opportunities to give back in your community through VCA initiatives
• Generous personal pet care discounts
• And extra perks like shopping discounts and cool wellness apps!

VCA Canada is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know.