Client Services Representative

National Veterinary Associates; Winnipeg; On-site; CAD 2,066,000 - 3,031,000; Full time

Job summary

Plessis Veterinary Hospital is seeking a Customer Service Representative to join our collaborative team. As the first point of contact for clients, you will greet patients and families, answer calls, and support check-in to check-out processes.

You will need outstanding communication, the ability to multitask in a busy environment, and a genuine love for dogs and cats. Flexible shifts including mornings, evenings, and weekends are required to fit our schedule.

Qualifications

• Outstanding customer service and communication skills.
• Ability to remain calm and positive in a fast-paced setting.
• Strong organizational and multitasking abilities.
• Genuine desire to collaborate with dogs and cats.
• Flexibility to work varying shifts, including mornings, evenings, and weekends.
• Previous customer service experience required (veterinary experience preferred but not required).

Responsibilities

• Greet clients, patients warmly and professionally
• Answer multi-line phones and schedule appointments efficiently
• Provide accurate information about services, policies, and procedures
• Process payments and maintain accurate medical records
• Coordinate with veterinarians and technicians to ensure smooth workflow
• Manage client concerns with empathy and professionalism
• Maintain a clean, organized front desk and reception area

Skills

Customer service

Communication

Multitasking

Organization

Empathy

Job description

Hospital Name: Plessis Veterinary Hospital

Job Type: Support Staff

Description & Requirements

Customer Service Representative

Are you enthusiastic about helping people and love working around dogs and cats? Do you thrive in a fast-paced, collaborative environment? If so, we would love to meet you!

We are a busy veterinary hospital dedicated to providing exceptional care to our patients and outstanding service to their families. We are seeking a friendly, organized, and compassionate Customer Service Representative (CSR) to join our collaborative team.

As the first point of contact for our clients, you will play a vital role in creating a welcoming, supportive experience from check-in to check-out. This position requires excellent communication skills, attention to detail, and the ability to multitask in a high-energy environment.

Key Responsibilities

• Greet clients, patients warmly and professionally
• Answer multi-line phones and schedule appointments efficiently
• Provide accurate information about services, policies, and procedures
• Process payments and maintain accurate medical records
• Coordinate with veterinarians and technicians to ensure smooth workflow
• Manage client concerns with empathy and professionalism
• Maintain a clean, organized front desk and reception area

What we are looking for

• Outstanding customer service and communication skills
• Ability to remain calm and positive in a fast-paced setting
• Strong organizational and multitasking abilities
• Genuine desire to collaborate with dogs and cats
• Flexibility to work varying shifts, including mornings, evenings, and weekends
• Previous customer service experience required (veterinary experience preferred but not required)

Join our team and help us deliver exceptional care – for the love of animals and the people who love them.

Customer Service Representative

Are you enthusiastic about helping people and love working around dogs and cats? Do you thrive in a fast-paced, collaborative environment? If so, we would love to meet you!

We are a busy veterinary hospital dedicated to providing exceptional care to our patients and outstanding service to their families. We are seeking a friendly, organized, and compassionate Customer Service Representative (CSR) to join our collaborative team.

As the first point of contact for our clients, you will play a vital role in creating a welcoming, supportive experience from check-in to check-out. This position requires excellent communication skills, attention to detail, and the ability to multitask in a high-energy environment.

Key Responsibilities

• Greet clients, patients warmly and professionally
• Answer multi-line phones and schedule appointments efficiently
• Provide accurate information about services, policies, and procedures
• Process payments and maintain accurate medical records
• Coordinate with veterinarians and technicians to ensure smooth workflow
• Manage client concerns with empathy and professionalism
• Maintain a clean, organized front desk and reception area

What we are looking for

• Outstanding customer service and communication skills
• Ability to remain calm and positive in a fast-paced setting
• Strong organizational and multitasking abilities
• Genuine desire to collaborate with dogs and cats
• Flexibility to work varying shifts, including mornings, evenings, and weekends
• Previous customer service experience required (veterinary experience preferred but not required)

Join our team and help us deliver exceptional care – for the love of animals and the people who love them.